Building Manager - FC​/DC Operations

• Location - Worcester, MA, 01602, United States
• Base Pay $ - $ / Year
• Other Compensation Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.
• Job Category Operations, #IS Accelerator
  26, Jun
  26
• Required Degree NONE
• Manage Others Yes

Intelli Source is a national outsourcing partner specializing in Business Process Outsourcing (BPO), Recruitment Process Outsourcing (RPO), and Total Talent Management. With deep roots in high-volume fulfillment, distribution, and manufacturing operations, Intelli Source delivers end-to-end solutions that drive measurable results - on time and on target. We bring the sophistication of a national firm with the responsiveness of a regional partner.

Intelli Source is seeking a seasoned Building Manager to take full operational ownership of a fulfillment and distribution center on a fixed-term contract engagement. This is a high-impact, project-based role designed for a proven operations leader who thrives in fast-paced, high-accountability environments and is looking for a structured contract opportunity with a clear end date, competitive compensation, and an attainable completion bonus.

The Building Manager will own all outcomes, from inbound receiving through outbound shipping, and will be responsible for the full performance of both front-half and back-half operations, a complete supervisory staff, safety compliance, and a Train-the-Trainer program. This leader sets the standard, builds the culture, and drives the numbers.

Contract Duration:
Immediate start through January 31, 2027. Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.

• Building Operations Ownership
  • Own all operational outcomes across the full FC/DC (inbound, outbound, pick, pack, ship, and returns)
  • Serve as the single accountable leader for building performance including throughput targets, SLA compliance, and cost management
  • Align front-half and back-half operations to daily and weekly volume requirements; resolve cross-functional bottlenecks at the building level
  • Maintain operational readiness across all shifts and departments; proactively elevate risk to Intelli Source and client leadership
• Supervisory Leadership
  • Lead, develop, and hold accountable a full staff of Inbound and Outbound Senior Operations Managers, front-half and back-half supervisors, and frontline leads
  • Conduct regular performance reviews; provide direct coaching, feedback, and career development guidance to all direct reports
  • Build a team culture grounded in accountability, continuous improvement, and associate respect
  • Oversee scheduling, staffing models, and shift coverage in partnership with HR and workforce planning
• Safety & Compliance
  • Establish and maintain a world-class safety culture aligned with OSHA standards and Intelli Source safety protocols
  • Own recordable incident metrics and drive continuous reduction in near-miss and injury rates across all shifts
  • Oversee safety orientation, ongoing training, and incident response procedures in partnership with the safety team
  • Conduct regular safety walks, hazard assessments, and corrective action reviews
• Train-the-Trainer Program
  • Design, implement, and sustain a robust Train-the-Trainer (TtT) program that enables supervisors and lead associates to onboard, develop, and retain new talent independently
  • Certify internal trainers and assess program effectiveness through structured competency evaluations
  • Continuously update training materials to reflect process changes, productivity standards, and safety updates
• KPI Management & Reporting
  • Monitor daily, weekly, and monthly KPI dashboards across both inbound and outbound operations; drive corrective action when performance falls below target
  • Deliver consistent operational reporting to Intelli Source leadership and the client
  • Own root cause analysis for performance gaps and lead structured continuous improvement cycles
• The completion bonus is tied to achieving 85% or greater across the following KPIs at project close:
• Units Per Hour (UPH) throughout Building
• Order & Receive Accuracy Rate
• On-Time Shipment Rate
• Dock-to-Stock Cycle Time
• Inventory Accuracy
• Safety Recordable Incident Rate (RIR)
• Associate Retention (90-Day)
• Train-the-Trainer Certification Rate
• Schedule Adherence / Attendance Rate

• Required
  • Minimum 7+ years of progressive operations leadership with full-building accountability at a fulfillment center, distribution center, or comparable high-volume logistics facility
  • Demonstrated track record owning P&L, all operational KPIs, and cross-functional teams simultaneously
  • Direct experience leading both inbound and outbound operations at the site level
  • Proven success building and managing multi-level supervisory teams in 24/7 or multi-shift environments
  • Hands-on experience designing and operating a Train-the-Trainer program
  • Strong OSHA/safety compliance background with a documented…