Assistant Branch Manager

Job Title:

Assistant Branch Manager

Department:
Branch

Reports To:

Branch Manager

We’re looking for a service-oriented, hands-on Assistant Branch Manager to support the daily operations and success of our Fitchburg location. In this role, you’ll help lead a team that delivers outstanding service to our members, ensures operational excellence, and promotes our products and services. Whether you’re coaching staff, assisting members, or handling lending responsibilities, you’ll play a key role in shaping an inclusive and high-performing branch culture.

• Support the Branch Manager in overseeing daily operations and ensuring adherence to policies, procedures, and compliance standards.
• Serve as acting manager in the absence of the Branch Manager.
• Foster a positive, team-based culture that emphasizes member service, accountability, and continuous improvement.
• Assist in managing branch cash operations, security procedures, and audits.
• Monitor internal controls and operational checklists to maintain compliance with regulatory requirements.

• Provide excellent service to members in-person and over the phone; model and promote a member-first approach throughout the team.
• Resolve complex member concerns and ensure prompt, professional follow-up.
• Actively engage with members to uncover needs and recommend appropriate products and services.
• Maintain knowledge of the local community and develop relationships with local businesses and organizations.

• Conduct loan interviews and process consumer and mortgage loan applications in collaboration with centralized lending teams.
• Assist members with a wide range of account-related requests, including opening new accounts, funds transfers, debit card inquiries, and more.
• Ensure accurate and timely submission of loan applications, disclosures, and closing documentation.

• Support recruitment, onboarding, and training of new team members.
• Provide coaching, feedback, and performance support to staff.
• Assist with scheduling, goal setting, and performance evaluations.
• Promote cross-training and team development to support branch flexibility and resilience.

• Promotes overall BSA compliance by adhering to all BSA and OFAC regulations specific to the job function and assisting the Credit Union’s BSA department as necessary with any departmental function specific items.
• Actively promotes the security and privacy of member and employee information through adherence to both information security and physical security policies, procedures, and governing regulations. Training will be completed at least annually for Information Security topics, BSA, and GLBA; annual BSA training will be position specific. Annual training will also include courses on any of the following regulations as they relate to the position described herein: SAFE ACT, Regulations B, C, D, E CC, DD, and Z as well as any training deemed necessary to promote adherence to applicable regulatory requirements.
• Perform other duties as directed.

• Minimum of an associate’s degree from a two-year college; or equivalent related experience.
• Minimum of three years working in a bank or credit union environment.
• Minimum of two years of staff supervisory experience.
• Minimum of two years of sales experience.
• Ability to read, analyze, and interpret written and oral instruction.
• Knowledge of credit union products and services; ability to present information and respond to questions from members of management and credit union members.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Positive, professional attitude; ability to work cooperatively and respectfully with a diverse membership.
• Ability to appear for work as scheduled and to occasionally work outside of normal business hours to provide coverage and/or attend community events, trainings, or conferences.
• Valid, insurable driver's license.

This role…