General Manager – Subsurface Utility Engineering

General Manager – Subsurface Utility Engineering

The General Manager – Subsurface Utility Engineering will build and lead a new Worcester, MA operation from the ground up, overseeing all field and office functions across the Worcester metro and surrounding Massachusetts markets. This role is responsible for establishing market presence, securing clients, and directing day-to-day SUE, utility markout, and vacuum excavation services. The General Manager will own revenue growth and division performance with full organizational support behind the expansion.

Key Responsibilities – General Manager – Subsurface Utility Engineering

• Build and manage all Worcester-area field operations including crew staffing, scheduling, and daily oversight of SUE, utility markout, and vacuum excavation activities
• Drive business development by identifying new clients, cultivating municipal and private-sector relationships, and expanding service contracts within the Worcester metro and broader Massachusetts market
• Own full P&L responsibility for the Worcester division, including budgeting, forecasting, cost controls, and EBITDA performance
• Recruit, onboard, and develop technicians, project managers, and support staff to build a high-performing team from a standing start
• Ensure all field operations meet quality, safety, and compliance standards while coordinating with corporate leadership on growth strategy and expansion milestones

Qualifications – General Manager – Subsurface Utility Engineering

• 10 or more years of experience in underground infrastructure services, with direct knowledge of Subsurface Utility Engineering (SUE), utility markout, or vacuum excavation operations
• Proven P&L leadership at a regional or divisional level, including experience building or scaling a service division
• Strong business development track record with demonstrated ability to generate new client relationships and grow recurring revenue
• Experience managing multi-crew field operations, estimating, scheduling, and QA/QC in a utility services environment
• Valid driver's license required; must be located in or willing to relocate to the Worcester, MA metro area

Preferred Qualifications – SUE Division Manager / Market Leader

• Prior experience launching a new geographic market or opening a branch office for an underground services firm
• Familiarity with ASCE 38 Quality Level standards and SUE project delivery methods
• Existing relationships with municipal clients, MassDOT, or engineering firms in the Worcester or central Massachusetts region

Physical Requirements – General Manager – Subsurface Utility Engineering

• Must be able to work outdoors in varying weather conditions typical to Central Massachusetts and New England
• Ability to walk active construction and field work sites; occasional lifting up to 50 lbs required
• Regular local travel throughout the Worcester metro and Massachusetts; occasional travel to corporate offices required
• Full-time position; standard business hours with flexibility to support field operations as needed