Applications Manager - Human Capital Management; HCM

Information Services Applications Manager for Human Capital Management (HCM)

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

The Information Services Applications Manager for Human Capital Management (HCM) is a strategic and hands-on leader responsible for overseeing the design, delivery, optimization, and support of Human Capital Management applications, with a strong focus on Workday. This role partners closely with Human Resources Operations Leadership, Information Services, and enterprise business stakeholders to ensure that HCM systems are reliable, scalable, and aligned with organizational goals.

The manager will lead a high‑performing, solution‑oriented applications team, driving continuous improvement, operational excellence, and innovative technology adoption across the HCM landscape. Strong relationship management skills are essential for building trust, understanding business needs, and translating requirements into effective technical solutions.

The ideal candidate brings deep experience in Workday configuration, implementation, and governance, as well as a solid understanding of Human Resources processes, including talent management, workforce administration, and employee experience. Experience in the healthcare industry is highly desirable due to its unique workforce, compliance, and regulatory requirements. Workday certification is considered a significant plus. This role is responsible for managing and developing a team and growing relationships with operational leaders to help drive the direction of department and organizational objectives.

Major Responsibilities:

• Relationship Building and Proactive Management
• Establishes and maintains effective working relationships with operational staff.
• Proactively identifies barriers to completing work requirements and escalates issues as needed.
• Adapts to shifts in the dynamic healthcare environment by assigning and prioritizing work effectively.
• Application Management
• Understands and defines application road map for all critical applications.
• Measures / ensures adoption of core technologies throughout the organization, engaging governance stakeholders as needed.
• Monitors, recommends and ensures end-of-life systems are managed to maintain continuity for clinical and operational demands, allowing sufficient time for technology transitions if needed.
• Plans for and oversees annual strategy for all portfolio optimization initiatives included under area of oversight.
• Oversees the application upgrade process, including recommending new functionality to operational staff.
• Leads discussions with subject matter experts, caregivers, and vendors to evaluate and configure application features.
• Directs the configuration of application features and security settings and creation of support documentation, including test scripts and workflow diagrams.
• Product and System Evaluation
• Partners with clinical stakeholders and IS Shared Services to drive product selection and evaluate system functionality to ensure it meets customer requirements.
• Knowledge Advancement
• Actively learns and applies new skills to improve support for customers and coworkers.
• Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends.
• Actively participates in professional development programs defined by department.
• Troubleshooting and Issue Resolution
• Monitors and engages in ticket triage process and analysis to determine the appropriate work stream.
• Assists in scoping efforts for issue resolution.
• Helps to monitor and meet service level agreements.
• Identifies common trends and plans for /…