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Senior Director, AI-Powered Customer Success

Job in Worcester, Worcester County, Massachusetts, 01609, USA
Listing for: Genesys
Full Time position
Listed on 2026-07-06
Job specializations:
  • Management
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 179300 - 315300 USD Yearly USD 179300.00 315300.00 YEAR
Job Description & How to Apply Below

Genesys, located in Massachusetts, seeks a Sr. Director of Customer Success Management to lead a team focused on customer growth and retention. This leadership role involves collaborating with cross-functional teams to ensure a unified approach to customers' needs.

Candidates should have over 10 years' experience in SaaS customer success management, a relevant bachelor's or advanced degree, and strong technical skills. The position offers a market-competitive salary ranging between $ and $, along with multiple benefits and a commitment to diversity.

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Position Requirements
10+ Years work experience
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