Director, Project Management – Patient Support Services
Job in
Worcester, Worcester County, Massachusetts, 01609, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
Management
Program / Project Manager, Change Management, Operations Management
Job Description & How to Apply Below
- Establish and continuously improve PMO governance frameworks, standardized methodologies, templates, and tools across the PSS portfolio
- Maintain a holistic view of the full project portfolio, ensuring appropriate prioritization, resource allocation, and capacity management across the team
- Act as the primary traffic controller for project assignments — balancing workload across the PM team based on portfolio demands and individual capacity
- Develop and deliver executive-level portfolio reporting, providing clear visibility into project health, risks, and strategic alignment
- Define and enforce escalation protocols, ensuring issues are surfaced and resolved at the appropriate level
- Drive continuous improvement in how the team plans, executes, and reports on projects
- Lead cross-functional project teams, driving alignment, accountability, and execution across diverse stakeholder groups
- Directly manage a team of Project Managers, fostering a collaborative, high-performance team culture
- Build strong, trusted relationships with PSS leadership, franchise teams, and cross-functional partners across PSS
- 7+ years of progressive project/program management experience or a related field.
- Demonstrated experience building or leading a PMO function, including governance design and portfolio management
- Strong pharmaceutical, biotech, or healthcare industry experience, preferably in patient services, commercial operations, or franchise operations
- Proven ability to balance strategic oversight with hands‑on project execution
- Exceptional stakeholder management skills, with experience influencing and communicating at the executive level
- Strong organizational, analytical, and problem‑solving skills
- Proficiency with project management tools and methodologies
- Ability to thrive in a matrixed, global, and fast‑paced environment.
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