Strategic Director, Consumer Operations
Job in
Worcester, Worcester County, Massachusetts, 01609, USA
Listed on 2026-07-13
Listing for:
NFP Corp
Full Time
position Listed on 2026-07-13
Job specializations:
-
Management
Change Management, Operations Management, Regulatory Compliance Specialist
Job Description & How to Apply Below
American Benefits Group (ABG) seeks a Director of Consumer Benefits Operations to lead FSAs, HRAs, and related consumer‑directed benefits programs, ensuring high‑quality service delivery.
You will oversee client account management, claims processing, and participant services, while driving process improvement and scalable growth across the division.
This hands‑on leadership role requires 7+ years in benefits operations and strong cross‑functional collaboration; CEBS is a plus.
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