Assistant Operations Manager

18 Dorrance St, Charlestown, MA 02129, USA

Motivate is seeking a qualified Assistant Operations Manager to ensure efficient daily activities of service delivery operations for Boston’s bikeshare system. The assistant operations manager will be responsible for daily supervision of operational staff, empowering employees with resources needed to conduct their duties, working in partnership with all team members to identify and ensure operational improvements are implemented, and otherwise ensuring safety and performance standards are met or exceeded.

The starting work schedule for this position is Wednesday - Saturday, 2:00 pm to 12:00 am (10-hour shifts). Work schedules may be subject to change based on business need.

• Develop scheduling and conduct daily supervision of the service delivery team; ensure the beginning and end of shift process runs smoothly
• Conduct daily supervision and training of employees; monitor performance on shift to ensure the department meets all metrics
• Lead daily operational standups including shift goals and safety topics, record and report daily operational metrics
• Utilize performance data to design and modify operational procedures to ensure performance metrics are met and improved
• Ensure that safety-related and quality control processes are in place and followed

• Prior experience in both warehouse and field-based fleet operations, with previous supervisory experience for an hourly operations team, overseeing employees in a union environment and engaging for productivity and success
• A self-starter, thrives in a fast paced, quickly changing environment with strong organizational, analytical, and problem-solving skills
• Technology proficient in Microsoft Office Suite and can quickly learn new software
• Excellent written and verbal communication skills with a wide range of audiences
• Current driver’s license and meets the Motor Vehicle Record requirements

• Comprehensive medical, dental, and vision plans
• Life, accidental death, long-term and short-term disability insurance options
• Paid time off and sick time
• Paid parental leave
• 401k retirement plan with company match
• Annual bike share membership
• Opportunities for growth

Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or their sincerely held religious beliefs.

If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager.