Senior Operations Manager - Night Shift

• Location -,Worcester, MA, 01602,United States
• Base Pay $ - $ / Year
• Other Compensation Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.
• Job Category Operations, #IS Accelerator
  26, Jul
  26
• Required Degree NONE
• Manage Others Yes

Intelli Source is a national outsourcing partner specializing in Business Process Outsourcing (BPO), Recruitment Process Outsourcing (RPO), and Total Talent Management. With deep roots in high-volume fulfillment, distribution, and manufacturing operations, Intelli Source delivers end-to-end solutions that drive measurable results - on time and on target.

Intelli Source is seeking a results-driven Senior Operations Manager to own all back-half operations at a fulfillment and distribution center on a fixed-term contract engagement. Reporting directly to the Building Manager, this role carries full accountability for pick, pack, ship, and returns - the final mile of the building's promise to the customer.

This is a senior people leader and operational performance driver. The right candidate brings proven outbound expertise, a relentless focus on accuracy and on-time shipment, and the ability to build, develop, and push a high-performing supervisory team. They know how to read a wave, react to volume spikes, and still close the building on time.

Contract Duration:
Immediate start through an estimated date on or around December 31, 2026 with final dates based on business demands. Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.

Night Shift Available

• Operations Ownership
  • Own all back-half operations outcomes including order picking, packing, shipping, and returns processing
  • Manage order wave release coordination with the WMS team to maximize labor efficiency and ensure all SLAs are consistently met
  • Ensure parcel and pallet accuracy; maintain carrier pickup compliance across all lanes and sort systems
  • Drive quality inspection standards to minimize mispicks, damages, short shipments, and customer-facing errors
  • Partner with the team to manage replenishment velocity and maintain pick zone availability for continuous order flow
• Supervisory Leadership
  • Lead, develop, and hold accountable a team of supervisors and frontline leads across all shifts
  • Set clear daily and weekly performance expectations; conduct regular coaching conversations and formal performance reviews
  • Build a culture of speed, accuracy, and pride of ownership within the outbound department
  • Partner with the Building Manager on headcount planning, wave staffing, and surge coverage models
• Safety & Compliance
  • Champion a safety-first culture on the floor — model and enforce PPE compliance, conveyor and sortation safety, ergonomic best practices, and housekeeping standards
  • Facilitate daily safety topics and participate actively in building safety walks and hazard identification processes
  • Respond to and properly document all injuries, near-misses, and safety observations in the area
  • Partner to implement corrective actions from safety audits and incident reviews
• Train-the-Trainer Program
  • Serve as a certified trainer and active champion of Intelli Source's Train-the-Trainer (TtT) program within the department
  • Ensure all supervisors and leads are certified and executing structured onboarding, skill development, and performance coaching for new associates
  • Monitor trainer effectiveness; continuously update training materials to reflect process changes, productivity standards, and safety requirements
  • Identify high-potential frontline associates and develop clear pathways for advancement into lead and supervisory roles
• KPI Management & Reporting
  • Own outbound KPI performance; review metrics daily and drive corrective action plans when performance falls below target
  • Deliver accurate performance reports to the Building Manager on a defined cadence
  • Lead root cause analysis for performance gaps; implement and track structured improvement initiatives
  • Maintain accurate WMS records, timekeeping, carrier documentation, and compliance reporting across all…