Service Delivery Specialist

• Manage the deployment and activation of telecommunications products and services for public-sector, regulated, Small Business, and Medium Business customers
• Ensure timely and accurate service delivery execution
• Ensure strict adherence to governance and compliance requirements
• Maintain accurate documentation and operational discipline throughout service delivery processes
• Coordinate with Operations, Network, Engineering, Security, and Compliance teams
• Identify and escalation delivery or compliance issues
• Recommend process enhancements to improve service reliability in regulated environments
• Monitor service delivery performance metrics against organizational standards and customer expectations

• 0–3 years' experience managing B2B service delivery projects for public-sector or regulated customers with strict compliance and governance requirements
• 0–3 years' experience coordinating cross-functional teams including Operations, Network, Engineering, Security, and Compliance
• 0–3 years' experience maintaining accurate documentation and operational discipline in telecommunications or technology service environments
• Comprehensive understanding of governance and compliance requirements for public-sector and regulated customers
• Knowledge of telecommunications products, services, and deployment processes, particularly within regulated environments
• Ability to maintain accurate documentation and operational discipline throughout service delivery and activation processes
• Skill in coordinating with Operations, Network, Engineering, Security, and Compliance teams
• Ability to identify, escalation, and resolve delivery or compliance issues
• Proficiency in executing and adhering to established service delivery processes and protocols
• Strong verbal and written communication skills
• Capability to manage multiple deployments and activations simultaneously
• Ability to deliver a positive customer experience
• At least 18 years of age
• Legally authorized to work in the United States

Demonstrates expertise in managing B2B service delivery projects within public-sector and regulated environments, ensuring compliance with governance requirements and maintaining operational discipline. Proficient in coordinating cross-functional teams to enhance service reliability and deliver a positive customer experience.

• B2B Service Delivery Management
• Governance and Compliance Requirements
• Telecommunications Products and Services
• Cross-Functional Team Coordination
• Service Delivery Performance Monitoring

• Service Delivery Execution
• Documentation Maintenance
• Process Enhancement Recommendations
• Issue Identification and Escalation
• Performance Metrics Monitoring

• Strong Verbal Communication
• Strong Written Communication
• Customer Experience Delivery
• Multitasking Capability

• Public-Sector Customers
• Regulated Environments
• Telecommunications Deployment Processes
• Operational Discipline