HVAC Service Manager
Job in
Worcester, Worcester County, Massachusetts, 01605, USA
Listed on 2026-10-05
Listing for:
ckSmithSuperior
Full Time
position Listed on 2026-10-05
Job specializations:
-
Management
Job Description & How to Apply Below
Superior is seeking an experienced HVAC Service Manager who leads with integrity, communicates with professionalism, and delivers an exceptional customer experience. The ideal candidate is a strong leader who can motivate teams, solve problems efficiently, and ensure every customer interaction reflects our commitment to quality.
Key Responsibilities
Manage a team of 15+ Service Technicians, 1 Dispatcher, and 4 Service Administrators
Monitor technician performance and provide ongoing coaching and constructive feedback
Conduct monthly Lead Technician and Service Team meetings
Perform ride-alongs and job site visits to ensure quality and efficiency
Prepare and deliver annual performance reviews
Handle customer escalations with professionalism and urgency
Maintain a safe working environment, enforce PPE usage, and ensure timely accident reporting
Collaborate with the dispatcher to optimize scheduling and maximize efficiency
Lead by example with a consistently professional and positive demeanor
Ensure all service tools and vehicles are properly maintained
Recommend tools, equipment, or process improvements to increase efficiency and reduce costs
Provide hands-on support during peak demand, including assisting with service calls as needed
Serve as a 24/7 technical resource for the team
The Service Manager reports to the Regional Operations Manager
Qualifications & Skills
Minimum 3+ years of management experience required
7+ years of HVAC technical experience required
Valid driver's license with a strong driving record
MA/CT/RI Oil Burner, Pipefitter, or Plumbing License (or equivalent) required
Strong leadership, organizational, and problem-solving skills
Excellent written and verbal communication abilities
Proven ability to prioritize tasks and maximize team performance
Customer-focused mindset with the ability to thrive in a fast-paced environment
Punctual, flexible, motivated, and detail-oriented
Computer savvy
What we offer:
Competitive pay
Sign-on- bonus
Other bonus opportunities
Medical, Dental, Vision, Aflac, LTD and Life insurance
401(k) and annual 401(k) profit share
PTO (vacation, sick, floater day)
Annual Boot Allowance
Company vehicle
Company cell phone
Employee discount
As part of the hiring process we administer assessment testing and perform a background check.
Pay:
From $95,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Experience:
HVAC: 7 years (Required)
Management: 3 years (Required)
License/Certification:
MA/CT/RI Oil Burner, Pipefitter, Plumbing Lic or equivalent (Required)
Ability to Commute:
Worcester, MA 01605 (Required)
Work Location:
In person
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