Distributed Generation Customer Representative

About us

National Grid is hiring an Associate Consultant, for our Worcester, MA office. This is a Hybrid Role with one day per week in office.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

National Grid is looking for an Associate Consultant who will support the end to end processing of Distributed Generation (DG) interconnection applications and projects during the application review and technical screening process as defined by the Massachusetts Interconnection Tariff and/or MA SMART Tariff, National Grid Electrical Standards (ESB
750-756) .The position will work in a cross functional environment to ensure that customer projects brought to the company are processed within the respective State regulatory timelines. The Associate Consultant will also support the department's Customer Engineers in their management of small to mid-size, distributed generation projects. Support will include monitoring of work management requirements and preparation of various agreements, as well as other duties as assigned.

The Associate Consultant will act as the customer's primary point of contact for small to mid-size projects, guiding them through the distributed generation process including tariff related questions and concerns, obtaining required documentation, perform preliminary technical screenings and helping coordinate internal functions to meet customer expectations and tariff time frames.

• Help manage projects by utilizing and properly maintaining the company's work management system.
• Develop and maintain effective relationships within CEI, DPAM, Distribution Design, account development, inside and outsides sales, energy product & program management, jurisdictional teams and external vendors in order to facilitate communications, integrate work and ensure the successful delivery of customer organization products and programs.
• Challenge existing policies and procedures to continuously seek ways to enhance customer service and cost-effectiveness.
• Provide process and technical guidance to others in order to share knowledge and increase understanding of Distributed Generation programs and services.
• Analyze and evaluate developments in Distributed Generation and Renewable Energy technologies in order to identify impact of different scenarios on the business and strategies for integrating cost efficiencies.
• Support internal and external outreach sessions to educate various DG stakeholders on DG process and policy.
• Negotiate, develop, and administer all aspects of interconnection related agreements.
• Provide energy efficiency and growth leads to the sales organization as applicable.
• Experience in renewable energy system design and integration with utility distribution system, associated DG programs such as net-metering, qualifying facility, MA SMART and interconnection requirements, tariffs, project management and people management is a plus.
• Comfortable working in a highly technical, fast paced and dynamic environment.
• Knowledgeable in the various regulatory policies and interconnection related standards.
• Able to read one and three-line diagrams, schematics, site plans. Recommend/ oversee changes to documentation, site plans and line diagrams.
• Working knowledge and technical application of electric grid configurations (e.g. ESB 750/756)
• Working knowledge of Geographic Information System (GIS).
• Working knowledge of Salesforce (nCAP) preferred
• Proficient in using Microsoft Office software products.
• Experience with utility electric construction a plus.
• Excellent organizational, verbal and written communication skills.

#LI-SA1

• Associate's degree or 1+ years of work experience in DG related/ renewable energy industry.
• Familiarity with or ability to develop proficiency with Massachusetts Interconnection tariff.
• Demonstrated superior customer service and analytical skills
• Demonstrates the ability to interpret information and analyze relationships among several parts of a problem or situation, in order to clearly articulate the findings and anticipates obstacles and thinks ahead about next steps.
• Support and be part of a team environment.
• Demonstrates strong interpersonal skills including human resource management, negotiations and communications. Let's people affected by a decision know what's happening and is able to clearly articulate reasons for a decision.
• Understands theory behind policies and processes…