Mentoring Program Specialist

Non-profit mentoring program specialist with Big Brothers Big Sisters

Reports to VP of Programs, starting salary $45,000, generous benefits including 4% retirement match, personal time off, Hybrid (1-2 days remote) with a Framingham or Worcester desk.

Have you had a mentor who changed your life? At Big Brothers Big Sisters Central Mass and Metro West, we match caring adult volunteers with children who need exactly that, and we're looking for a program coordinatorwho wants to fuel that work at scale.

With 725 mentoring matches and a $1.6M annual budget, we're growing — and we need a sharp, relationship-driven teammate to grow with us. As a Match Support and Success Team Member, we are looking for someone with excellent ability to build relationships with Bigs, Littles, parents/guardians and community partners. MS&S provides monitoring, support and continual engagement for the life of the match.

This position ensures a stable pipeline of new Bigs and Littles and maintains and develops relationships with local schools, colleges, community partners, and other sources of Bigs and Littles.

Build the pipeline - Recruit and enroll Bigs and Littles for program pipelines, partner with community partners strategically to source program participants

Foster strong mentoring relationships - Carry a portfolio of 65+ matches, including but not limited to site, corporate and community matches, provide strength-based support and coaching to ensure youth safety and promote youth development

Facilitate programming – Lead programming at sites and schools where matches are meeting, facilitate agency curriculum focused on building community and belonging, social-emotional learning, goal development and skill building

Focus on outcomes – Support conversations around goal-setting, collect outcome data via agency tools and surveys, maintain a minimum average quality assurance score aligned with agency goals and expectations

Lead with data – Ensure quality of data with up-to-date match support and communications documentation and constituent information in program database

• A genuine passion for mentorship and youth development
• Exceptional written and in-person communication skills
• One of the following:
• Associate’s degree and 2 years of relevant experience
• Bachelor’s Degree (or within 6 months of completion)
• 3 years relevant experience
• Experience with Salesforce or a comparable CRM
• Valid driver's license
• Second-language skills a plus– especially Spanish or Portuguese

Send your resume and a brief note about what draws you to this role to our hiring team at Careers