Outreach Manager

OUTREACH MANAGER

Veterans Inc. is a premier non-profit organization dedicated to ending veteran homelessness and inspiring 100,000+ veterans and their families across New England to achieve long-term self‑sufficiency. As a national leader in veteran services, we are currently seeking a dynamic Outreach Manager who will lead our frontline team to identify underserved veteran populations, build strategic community partnerships, and ensure our nation's heroes have immediate access to the resources they deserve.

As the Outreach Manager, you will spearhead our community‑based initiatives connecting veterans and their families to vital housing, healthcare, benefits, and food security services. You will design data‑driven outreach strategies, lead a dedicated team of specialists, and manage daily operations for our food pantry and clothing closet.

Location:

69 Grove Street, Worcester, MA (based at this location but required to travel throughout New England).

• Veteran Case Management: Determine VA eligibility, assess client needs, and connect veterans to critical services like Mass Health, housing, and employment.
• Community Engagement: Develop referral networks and represent the agency at local events, workshops, and community‑based initiatives.
• Staff Supervision: Manage the daily schedules, training, and performance of outreach specialists, interns, and volunteers.
• Pantry Oversight: Ensure daily operations of the food pantry and clothing closet comply with internal and external standards, safety codes, and inventory needs.
• Outreach Logistics: Maintain the organizational outreach calendar and strategically allocate staff to events and initiatives.
• Data & Reporting: Track engagement metrics, maintain audit‑ready documentation, and compile reports for grant and program evaluation.
• Resource
  
  Education:
  
  Create and distribute informational/marketing materials and provide direct resource navigation to community members.
• Strategic Planning: Identify service gaps in the community and collaborate with leadership to develop outreach strategies for underserved veteran populations.

• Bachelor's degree in Human Services, Social Work, Public Health, or related field required.
• Minimum of three to five years of experience in supervising outreach, community engagement, case management support, or related field required.
• Experience working with veterans or vulnerable populations is strongly preferred.

Comprehensive Benefits Package for full‑time employees includes:

• BCBS Medical, Dental, and Vision Insurance
• Employer‑Paid Short and Long‑Term Disability and Life Insurance.
• $2,500 Medical Opt‑Out program if you have medical coverage through another source.
• Retirement Plan (403B) with a $3,000 Match
• Flexible Spending Accounts
• Tuition Reimbursement Program
• Paid Parental Leave

For more information, visit our website. Please do not mail, email, or fax your cover letter/resume as we are limited to only accepting completed applications through our career page. Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed.

Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected veteran status. If you need assistance completing an application please contact careers
1.

We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.