RN Triage Nurse-Walk in Center

The Triage RN is responsible for providing nursing care, in a family practice/urgent care setting. The Triage Nurse will adhere to evidence based nursing triage protocols, with the goal of providing each patient with the care he/she needs, at the time he/she needs it. The Triage Nurse will provide health care advice, and assist in the coordination of other health care services.

• Triages patients utilizing the appropriate “Lippincott Triage Manuals” for evidence based recommendations, providing triage, education & self-management support as needed.
• Utilizes care in communications to foster the patient's trust & confidence.
• Arranges for the use of Interpreter staff as required based on primary language needs.
• Demonstrates competent clinical/professional judgment, in addition to the use of “Lippincott” protocols.
• Sorts through multiple patient cues to focus on the primary patient complaint or issue.
• Assesses all patients using three specific criteria:
  1) clinical priority/acuity,
  2) the need for self‑care guidance or guidance for the parent or guardian,
  3) the need for anticipatory guidance based upon the patient’s health, behavior and developmental level. Assesses presenting signs/symptoms prioritizing urgency based on assessment and use of protocols.
• Follows up on abnormal labs and other patient requests by communicating with Team Nurses and Providers to facilitate the appropriate care.
• Schedules appointments and arranges for immediate care through Primary Care, Same Day/Walk‑In/Urgent Care, or the ER, as appropriate.
• Ensures that patient needs are met; documents patients understanding & agreement with plan, or if the patient is refusing the recommended triage advice.
• Follows protocol and documents in the patient’s EHR, following the documentation policy.

May be asked to provide guidance to LPNs, medical assistants or non‑clinical Call Center staff by providing direction with protocols to facilitate patient care.

• Graduate of an accredited school of nursing; required BS in nursing preferred.
• Must be licensed as an RN by the Massachusetts State Board of Registration.
• BLS required.
• Two years full time or part time equivalent nursing experience, with at least one year of telephone triage experience in an ambulatory health care or family practice setting preferred.
• Must have experience working in an EMR environment.

Reports directly to the Medical Director of the Walk in Center.