Nurse Consultant

Overview

Symbria is seeking a dedicated and professional Nurse Consultant to join our 100% employee‑owned team at our Pharmacy in Auburn, MA.

In this unique role, you will serve as a vital liaison between our pharmacy and long‑term‑care communities, providing consulting, audits, and educational support to ensure nursing teams meet regulatory requirements and deliver the highest standard of care.

Travel regularly to assigned partner long‑term‑care facilities to provide face‑to‑face support, resolve complex issues, and serve as a key clinical and operational liaison between the facility and the pharmacy. The primary purpose of this position is to maintain high levels of customer satisfaction while assisting facilities in meeting regulatory requirements and nursing standards of practice.

The Nurse will not be required to begin each workday at the pharmacy and will primarily work in the field supporting assigned facilities.

• Travel to partner long‑term‑care facilities on a regular basis to provide on‑site support
• Serve as a problem‑solving resource for facility staff by addressing complex, in‑person inquiries related to pharmacy and nursing services
• Deliver outstanding customer service and foster strong relationships with facility leadership and staff
• Assist facilities in maintaining compliance with state and federal regulatory agencies
• Collaborate with Symbria internal teams to ensure timely resolution of concerns and seamless service delivery
• Identify opportunities for process improvement to enhance client satisfaction and operational efficiency
• Assist with the transition of new long‑term‑care facilities to Symbria Pharmacy services
• Act as the primary point of contact for administrators, directors of nursing, management teams, and nursing staff to resolve concerns and answer questions
• Educate facility staff on Symbria Pharmacy policies and procedures, including but not limited to medication administration, medication storage, narcotics, IV therapy and related processes
• Inform facilities of new pharmacy procedures, processes, and forms, and distribute updated materials as necessary
• Conduct mock surveys, including med‑pass observations and auditing medication carts and medication rooms on a regular basis and upon request, to support compliance with applicable state and federal regulations related to pharmacy services
• Provide one‑on‑one education and training to nursing staff as appropriate
• Train facility staff on Symbia's online portal
• Assist with any other duties as assigned

Education and Other Qualifications

Required:

• Registered Nursing degree (RN) from an accredited college or university
• Valid state registered nursing license
• Clinical experience in long‑term‑care, skilled nursing, or a related healthcare setting, preferred; minimum two years
• General computer knowledge, including Microsoft Office:
  Word, Excel, and Outlook
• Professional phone, verbal and written communication skills
• Strong customer service, communication, and interpersonal skills
• Ability to independently manage travel and on‑site responsibilities
• Knowledge of regulatory and compliance standards within long‑term‑care
• Strong problem‑solving skills and attention to detail
• Must be able to stand for long periods of time
• Willing to drive to facilities in an assigned region
• Must use own vehicle for travel with mileage reimbursed

Preferred Qualifications:

• Extensive knowledge in intravenous (IV) therapies
• Experience as a Director of Nursing (DON) in a long‑term‑care setting

• Competitive pay, aligned with market guidelines
• Full benefits package, including very generous paid time off plans
• Professional liability coverage
• 100% employer‑funded ESOP retirement plan
• 401(k) and Roth(k) plans
• Continuing education
• Credit union membership

All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.