Nurse Navigator, Cancer Center

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

Guides patients through the healthcare system from screening through diagnosis and follow up, by assisting with access issues, developing relationships with service providers and tracking interventions and outcomes. Promotes a positive work environment which emphasizes respect to our customers, patients, patients' families, providers, caregivers, and other departments. Serves as a clinical expert in the care of these patients.

Facilitates the entry of patients into the diagnostic and/or treatment system and coordinates their care including family involvement. Follows the patients throughout the continuum of health care services across multiple departments.

Assists patients in understanding their diagnosis, treatment options, recommended follow up and resources available.

Utilizes nursing process to comprehensively assess the patients' physical and psychological status.

Evaluates progress of patients along the continuum and is responsible for professional and personal modifications along with the healthcare team as appropriate. May assist with tracking of post care patients to ensure post treatment standards of care are met along with referrals. As necessary, ensures that patients receive clinical satisfaction surveys.

Coordinates and participates in multidisciplinary planning conferences, collaboratively assists with the development of patient summaries for use by care team.

Provides patient and family education across the continuum of care and facilitates symptom management.

Provides access to community resources and links to support services such as: social services, nutrition services, psychologist, pastoral care, physical therapy, rehabilitation therapy, financial counseling, pharmacy, and related organizations. May coordinate and participate in patient support groups with Social Workers.

Assists with tracking metrics and quality indicators for diagnosing and treating promptly and effectively. May assist with production of relevant quality improvement reports.

Develop, implement, support and/or attend related programs/workshops/seminars/support services, etc.

Utilization and optimization of data systems to identify and triage patients and track data outcomes.

May assist with calls to Clinic and perform telephone triage within the scope of practice as a licensed registered nurse.

May work across multiple campuses and settings.

Complies with established departmental policies, procedures, and objectives.

Attends variety of meetings, conferences, seminars as required or directed.

Demonstrates use of Quality Improvement in daily operations.

Complies with all health and safety regulations and requirements.

Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.

Maintains, regular, reliable, and predictable attendance.

Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

Bachelor's degree in Nursing.

Current Massachusetts Registered Nurse licensure and registration.

Minimum of 5 years nursing experience.

Excellent teaching, consultation, and customer service skills.

Excellent critical thinking skills.

Demonstrates leadership experience.

Excellent verbal and written communications skills.

Computer literate with knowledge of Microsoft Office products.

Breast Nurse Navigators require accreditation through NAPBC.

Oncology Certification preferred unless a Breast Nurse Navigator.

Minimum of 5 years oncology experience in specific disease site…