Quality Assistant II

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence across the Commonwealth, we are seeking a Quality Assistant II to join our Quality Assurance team in Worcester.

This role supports compliance, accuracy, and operational integrity across programs through data validation, audits, performance reporting, and quality improvement.

• Purpose-Driven Work – Use data, auditing, and quality improvement to strengthen care and services across BHN.
• Statewide Impact – Help programs maintain high standards of compliance, accuracy, and operational integrity.
• Meaningful Quality Improvement – Turn data and program feedback into practical improvements that support better outcomes.
• Broad Organizational Exposure – Collaborate with program leaders, Quality Assurance, Information Systems, and data teams.
• Professional Growth – Build skills in healthcare quality, analytics, accreditation, project management, and performance improvement.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values:
  Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Comprehensive Benefits – Generous PTO, 403(b), tuition reimbursement, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

• Lead data-validation and integrity checks across multiple programs and help ensure reporting is accurate, reliable, and complete.
• Analyze program and performance data to identify trends, potential root causes, and opportunities for improvement.
• Collaborate with Information Systems and data teams to strengthen data pipelines, reporting processes, and dashboard accuracy.
• Collect and organize documentation for audits and accreditation reviews, including CARF, DPH, and Mass Health requirements.
• Conduct file reviews and compliance audits with minimal supervision and communicate findings clearly to program partners.
• Monitor corrective-action plans, track required documentation, and help ensure timely resolution of identified issues.
• Run and review reports that track performance incentives associated with contracts, grants, and value-based arrangements.
• Partner with program leadership to strengthen audit readiness, documentation standards, and ongoing compliance.
• Co-lead quality-improvement initiatives by defining metrics, tracking outcomes, facilitating meetings, and managing project timelines.
• Draft and revise standard operating procedures, workflows, and training materials in collaboration with program leadership.
• Support cross-functional performance-improvement teams and coordinate program feedback, action items, and follow-through.
• Design and analyze satisfaction surveys, equity assessments, and performance dashboards, and present findings and recommendations to leadership.
• Contribute to strategic initiatives and organizational performance reviews while mentoring Quality Assistant I staff and supporting their onboarding and development.

• High School Diploma or GED required; a Bachelor’s Degree is preferred.
• At least three years of customer-service experience and three years of experience in data management within healthcare or insurance.
• Proficiency with electronic medical record systems and Microsoft Office, including Excel, Word, and Outlook.
• Experience supporting healthcare audits, accreditation, compliance, quality improvement, or performance reporting strongly preferred.
• Strong analytical and critical-thinking skills, with the ability to validate data, recognize trends, maintain accuracy, and communicate findings.
• Strong verbal and written communication skills, including the ability to facilitate meetings and present information to program teams and leadership.
• Excellent organization and time-management skills, with the ability to manage multiple priorities, meet deadlines, and refocus after…