Quality Assistant

• Pay or shift range: $21.50 USD to $25.27 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence across the Commonwealth, we are seeking a Quality Assistant to join our Corporate Quality Assurance team in Worcester.

This role supports compliance monitoring, data management, performance measurement, accreditation readiness, and continuous quality improvement across BHN programs.

What We Offer:

• Purpose-Driven Work – Support the quality and integrity of behavioral health services that make a meaningful difference in people’s lives.
• Organization-Wide Impact – Help programs maintain accurate data, strong documentation, and readiness for regulatory and accreditation reviews.
• Meaningful Quality Improvement – Contribute to practical improvements that strengthen program performance and service outcomes.
• Broad Organizational Exposure – Collaborate with Quality Assurance, program staff, leadership, and other corporate teams across BHN.
• Professional Growth – Build experience in healthcare quality, compliance, analytics, accreditation, reporting, and performance improvement.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values:
  Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Comprehensive Benefits – Generous PTO, 403(b), tuition reimbursement, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Collect, validate, and maintain program-level quality and performance data across multiple BHN programs.
• Generate routine quality, compliance, audit, and performance reports for program and leadership review.
• Assist with developing and maintaining dashboards, scorecards, charts, and other data visualizations.
• Review documentation using standardized audit tools, checklists, and established quality indicators.
• Support internal compliance reviews and preparation for external reviews involving CARF, Mass Health, DPH, CMS, managed care entities, and other regulatory or accreditation bodies.
• Compile audit evidence, supporting documentation, and follow-up materials for quality reviews and leadership reporting.
• Track corrective-action plans, assigned follow-up items, timelines, and implementation status with Quality Supervisors and program leadership.
• Identify data discrepancies, documentation gaps, and emerging trends and communicate findings to the appropriate team members.
• Assist with data collection for grants, contracts, accreditation, regulatory reporting, and organizational initiatives.
• Support quality-improvement initiatives using established methods, including PDSA cycles and action planning.
• Participate in committees, work groups, project meetings, and department meetings; document minutes and track action items.
• Help develop, organize, and maintain policies, procedures, workflows, standard operating procedures, training materials, and job aids.
• Support satisfaction surveys, outcome measurements, performance-measurement plans, and special quality projects.
• Maintain organized departmental databases, electronic records, and quality documentation while protecting confidential agency, employee, and client information.

Who You Are:

• High School Diploma or GED required;…