Leasing Consultant

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Full Time Leasing/Marketing Worcester, MA, US

4 days ago Requisition

Salary Range: $54,000.00 To $64,000.00 Annually

A family-owned and privately held property management company, First Realty Management has more than 70 years of experience with the industry knowledge to match. We combine the resources of a large company with the personal touch and attention to detail of a small, local firm.

At the core of it all, our talented employees make us stand out above the rest. While we perform as a top-tier property management company, we strongly emphasize our close-knit, family-owned foundation. Professional growth is encouraged through a commitment to educational advancement and opportunities to learn from industry thought leaders. We create a sought-after community atmosphere by recognizing and celebrating those who go above and beyond.

And above all else – we always put our team members first.

Under the direction of the Property Manager, the Leasing Consultant assists the Manager with all leasing activities such as showing units, processing applications, and assisting with resident services and retention. Also takes direction from the property manager when assisting with management office functions. This individual performs customer service and administrative tasks necessary to provide responsive, courteous, and efficient service to all individuals who come in contact with the management office.

• Establishing and maintaining contact with prospective residents.
• Showing units, providing tours to potential residents.
• Demonstrating and highlighting the property’s advantages.
• Ensuring model and vacant apartments are ready for showing.
• Following up on all inquiries and undecided prospects.

• Processing, verifying, and approving/rejecting applications according to established procedures.
• Completing appropriate background checks.
• Processing leases.
• Ensuring apartment readiness for move-in.
• Scheduling apartment inspection with the local housing authority, if applicable.
• Processing move-in certification and other rental subsidy-related paperwork, if applicable.
• Adhering to fair housing regulations in all aspects of the leasing process.

• Developing effective communication materials, i.e., advertising and promotional materials.
• Developing on-site activities and promotions.
• Gathering data on competitors' prices and marketing techniques.
• Identifying economic trends.
• Analyzing information on guest cards.
• Placing follow-up phone calls to potential residents.
• Communicating site/resident issues and concerns to the property manager.
• Ensuring the property's curb appeal is attractive and appealing.

• "Shopping" competitor properties.
• Collecting data on customer/resident preferences.
• Uses data to forecast future market trends and works with property managers to plan site strategies to address these trends.

• Completing and monitoring guest cards.
• Completing vacancy and traffic reports.

• Conducting new resident orientation.
• Responding to resident service requests and other resident needs in a prompt, efficient, courteous manner.
• Assisting resident activities director with resident activities and programs.

• Answers phone and greets visitors to the management office.
• Utilizing software such as Entrata.
• Other duties as assigned by the Property Manager.
• The schedule is Full-Time, Tuesday - Saturday.
• Offices are closed on Sundays.
  • This may be subject to change if vacancies rise at the property.

• Excellent communication skills, both verbal and written.
• Strong skills in data gathering and evaluation techniques.
• Ability to develop marketing, promotional,…