Store Manager, Retail & Store Manager

Store Manager – Men's Wearhouse

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As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience.

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions
• Lead store staff in meeting sales, service, and operational expectations
• Set clear performance expectations and ensure store team is trained
• Model company values and coach
• Communicate priorities and sales‑driving information effectively
• Guide team to identify, recommend, and implement changes to improve productivity
• Take the lead role in recruiting and promote diversity
• Achieve store business plans: sales, customer service, and operational goals
• Develop game plans and follow up on execution to maximize sales
• Partner and present opportunities with fact‑based information and recommendations
• Participate in driving business outreach opportunities and communicate leads
• Identify performance opportunities and partner with Regional Manager to devise a plan
• Ensure store schedule accuracy and proper staffing
• Ensure store staff is trained on all internal operational functions
• Stay informed on corporate communication, directives, initiatives, policies, and procedures
• Implement store programs to increase efficiencies in sales, service, operations, and branding
• Create an engaged and inclusive store environment where opinions and contributions are recognized and valued
• Ensure training tools are leveraged and hold regular store meetings
• Ensure store team is trained on customer‑service expectations and creates an exceptional customer experience
• Lead store team to exceed customer expectations and achieve high NPS
• Leverage customer feedback to take appropriate actions and resolve concerns
• Ensure store is visually set to brand standards and marketing initiatives are executed

• Minimum 3 years’ experience leading, managing, and developing retail teams
• Creative individual who demonstrates good judgment and is tuned into the pulse of the business
• Self‑motivated, results‑oriented, strategic thinker
• Strong organizational and leadership skills
• Excellent written and verbal communication skills
• Active listening and problem‑solving skills
• Proven ability to train and develop high‑performing store teams
• Proficient in technology systems, applications, Microsoft Office, and video conferencing
• Ability to operate a computer and POS system
• Ability to stand and walk for majority of shift, frequently bend, squat, twist, lift up to 50 lb, climb ladder, and see and distinguish between fabric patterns and colors

• As above (detail about standing, walking, lifting, etc.)

Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity, national origin, religion, veteran or military status, age, disability, marital status, or any other protected status under the law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hyannis, MA – Salary Range: $86,100.00–$

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