General Manager - Cape Cod Mall; STORE

About The Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure the store achieves all key metrics and meets or exceeds goals. You are the link between the brand vision and its realization in the store. You drive profitable sales growth through all aspects of the store, including Customer Operations, Merchandising, Product Operations, and talent development.

You will teach and coach behaviors that deliver a best‑in‑class customer experience.

• Analyze results, identify opportunities, and make decisions in collaboration with leadership to drive key performance indicators.
• Drive profitable sales through forecasting and scheduling.
• Manage store budget for daily operations in support of the P&L.
• Build highly productive teams through sourcing, selecting, and developing people.
• Accountable for team performance through coaching and feedback.
• Teach and train to build capabilities.
• Lead the implementation and execution of all Standard Operating Procedures and initiatives.
• Create an inclusive environment.
• Implement action plans to maximize efficiencies and productivity.
• Perform Service Leader duties.
• Represent the brand and understand the competitors.
• Promote community involvement.
• Leverage OMNI to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

• 3–5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Ability to communicate effectively with customers and employees.
• College degree preferred.
• Ability to maneuver around the sales floor, stock room, and office; work with chemicals; lift/carry up to 30 lbs.
• Ability to work a flexible schedule, including travel, nights, weekends, and holidays.
• Ability to travel as required.
• Business acumen skills.
• Established time‑management skills.
• Strong planning and prioritization skills.

• Merchandise discount: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic, and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision, and life insurance.
• See more of the benefits we offer.
• For eligible employees.

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging.

In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Salary Range: $56,700 - $76,600 USD

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or the minimum of the pay range (whichever is higher) based on city, county and state requirements.