Valuation Manager, Luxury Handbags; Appraiser - Chestnut Hill​/Boston - Store

About The Role

As a Valuation Manager at The Real Real, you will own day-to-day appraisals of handbags, servicing clients who visit our retail store through scheduled appointments and walk‑ins. You will authenticate and price luxury handbags across our dynamic acceptance standards, leveraging deep brand, materials, and market knowledge. As a subject‑matter expert, you will educate and build trust with consignors, customers, and peers, translating market insight into a white‑glove client experience.

You will also support occasional supply events through on‑site valuations and participate in remote pricing initiatives to support cross‑functional teams across the organization. We’re seeking a process‑driven individual with exceptional attention to detail who is eager to continue honing their expertise in luxury handbags while delivering best‑in‑class service. On‑site role based in our Chestnut Hill, MA store – coming soon!

• Facilitate all valuation appointments, working directly with clients to deliver a relaxed, consultative experience that educates them on the value of their handbags within our marketplace
• Conduct real‑time authentication and valuation of luxury handbags using a wide range of brand‑ and category‑specific tools and resources
• Provide pre‑consignment pricing support to consignors and internal sales partners
• Maintain a strong understanding of pricing trends and sell‑through velocity for handbags by partnering closely with the Pricing and Authentication teams
• Own the sell‑through performance and velocity of items you personally price
• Own appointment‑to‑consignment conversion metrics, driving both client satisfaction and business results
• Partner with the Store Manager to understand customer needs and stay aligned with in‑store operations and priorities
• Support additional store and team needs as required to ensure a seamless retail experience

• Strong knowledge of luxury handbags in the primary and/or secondary market, including brand standards, authentication, materials, craftsmanship, and condition assessment
• 2–5 years of experience in the luxury space within a customer‑facing role
• Flexibility to work select weekend days
• Sales experience strongly encouraged
• Proactive, self‑directed approach with the ability to anticipate business needs and meet internal and external deadlines
• Strong problem‑solving skills, including the ability to identify potential obstacles in advance and ensure smooth execution of valuation office processes
• Exceptional attention to detail with the ability to manage multiple complex, time‑sensitive situations while remaining calm and composed
• Passion for delivering a high‑touch, luxury client experience every day
• Polished, professional presence with strong presentation skills
• Clear and effective communicator, both verbally and in writing

• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)

Expected salary range: $65,581.10 - $93,687.00. Salary is determined by work location, candidate skills, experience, market demand, and internal parity. Employees may also be eligible for bonus program, incentive pay, and other benefits.

The Real Real is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision.

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.