Lead Cape Cod Mall; STORE

Lead, Full Time - Cape Cod Mall (NEW STORE)
About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees, support selling behaviors, and execute tasks in specific areas of expertise. You will focus on leading processes, maintaining productivity, and ensuring goals are met. Through collaboration with your leadership team, you will teach and drive behaviors to deliver a best‑in‑class customer experience.

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• Become an expert of the brand's selling behaviors by role‑modeling these behaviors with every customer who walks through our doors and providing an exceptional customer experience.
• Support sales leader during non‑peak hours, with the customer as the primary focus.
• Collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Support completion of work before or after the store operating hours, including opening and/or closing checklists.
• Leverage omni‑channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

• You embody Gap Inc’s Purpose, Mission, Vision, Values, and Behaviors.
• You provide clear and direct communication of expectations.
• You can utilize technology effectively to engage with customers and team to meet goals.
• You demonstrate interest and initiative toward continuous improvement and growth.
• You are agreeable to work a flexible schedule, including holiday, evening, overnight, and weekend shifts.
• You can maneuver around the sales floor, stockroom, and office and can lift up to 30 pounds.