Hub Operations Lead

Job Description

The Hub Operations Lead is responsible for day-to-day operations and workflow of all HUB functions to include execution of store hub order fulfillment, inventory control, and all associated processes. Depending on the size and scope of the HUB operations, some Hub Operations Leads will lead one or more team members assigned to HUB operations. These roles are HUB Inventory Specialists and HUB drivers.

The individual in this role should have good knowledge of store systems, basic parts knowledge, good interpersonal skills and prior experience leading other team members. The role has in-depth knowledge of the store inventory and requires the ability to network with nearby stores, hubs, pdq and external suppliers for order fulfillment. The role owns responsibility for maintaining Hub company standards.

This position is full time. Position may require MVR certification and should complete all training materials and attend all store meetings.

• Responsible for Hub operations and resolution of Hub orders and processes in a timely manner.
• Provide direction, organize and delegate work and ensure execution related to leading HUB related Team members (Hub/Loop Drivers and Hub Inventory Specialists).
• Review Hub orders, pull parts, stage product, finalize paperwork.
• Interact with internal and third‑party drivers on paperwork, instructions.
• Engage store to facility network to determine part sourcing and logistics solutions, work with ordering store for fulfillment options if unavailable in network.
• Work with GM, DM and CSC support for proper inventory mix and levels.
• Maintain inventory accuracy and manage functions related to the parts department and HUB inventory, including on‑hand accuracy of inventory, shrink results, cycle counts, outages, planograms, maxi changes, price changes, front & face, truck lead.
• Manage and comply with all Hub records and all paperwork policies and procedures.
• Urgently communicate any risks or concerns regarding order fulfillment or shipments to the appropriate store leaders.
• Lead stocking activities from replenishment orders, ensuring scanning in product and completion within 24 hours.

• Additional inventory activities including overstocks, callbacks, resets.
• Safely deliver parts to customers as needed.
• Assist with front‑room inventory functions.
• Assist with cores and defects.
• Perform fixed activities: store cleanliness including floors, bathrooms, facing, dusting, parking lot.
• Assist as needed with MOD and other store related actions.

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment, including forklift, pallet jack and/or hand jack.
• Operating POS and parts lookup systems.
• Ability to execute and train inventory systems and store equipment.
• High attention to detail.

• Competent oral and written communication and basic math calculations.
• Prior retail experience, including basic merchandising and inventory management skills.
• Able to drive forklift (if certified and applicable), and use a hand truck and pallet jack.
• Polite, neat appearance, unbiased public interaction.
• Previous work records demonstrating stability and performance results.
• Flexible schedule, able to work short notice, nights and weekends.
• Immediately report to General Manager and/or District Manager any violation of company policy or procedure.

Inventory management in a retail environment or logistics center of operations.

High school diploma or general education degree (GED).

None.

The physical demands and work environment described are representative of those that must be met to perform the essential functions of this job. The employee will predominantly be walking or standing, using hands and fingers, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

Specific vision abilities required include close, distance, color, depth…