Retail Sales Associate - Part Time Southbridge St Worcester, MA

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in‑house cultivated and manufactured brands features some of the highest quality, most awarded, and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement‑free place to shop for anyone at any point on their cannabis journey.

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. We operate with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis.

The Wellness Advisor of Sunnyside
* will advise customers—recreational, medicinal, and caregivers—in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize and revolutionize cannabis. You will use your customer service, product knowledge, and adherence to state compliance regulations to ensure a best‑in‑class experience. Wellness Advisors are responsible for the customer lifecycle from check‑in to consultation, order fulfillment to checkout.

In this role, compliance with applicable state and company regulations will be at the forefront of all tasks.

As a Wellness Advisor, you will have:

• The opportunity to learn fundamental cannabis product knowledge and industry compliance standards.
• The training to navigate different customer interactions and circumstances.
• A unique sales experience leading with a consultative & personalized approach.
• Experience in a dynamic role that combines problem‑solving, inventory management, teamwork, technical skills, and customer service.

Our dispensaries are typically open 7 days a week, and we value flexibility to work across opening and closing shifts, as well as weekends and holidays. Part‑time schedules will be 15–25 hours a week, typically based around peak hours.

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success.
• You enjoy people! Consulting our customers, listening to their needs, and providing an exceptional experience is vital to achieving customer loyalty.
• You are resilient and agile! You use challenges as opportunities to acquire or master skills.
• You hold yourself to a high level of integrity. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing.

• Greet customers, ensuring a best‑in‑class experience.
• Build customer relationships by asking questions about and listening attentively to customer needs.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross‑selling techniques to build baskets.
• Verify proper documentation and  customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with state regulatory agency and company standards.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store according to Company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team.
• Escalate any employee or customer issues to management.

• High School Diploma or equivalent.
• Minimum 1 year customer‑service experience; retail or hospitality experience preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonst…