Retail Sales Associate

Curaleaf is redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets.

Shift Availability: open availability required – must be able to work weekends, evenings, and holidays.
Hourly Pay Rate: $19.50/hr.

Location:

21 Milk St, Boston, MA 02109

As a Retail Sales Associate at Curaleaf, you’ll be the face of our brand and the go‑to expert for our customers, helping them explore our cannabis products and delivering top‑tier service with every interaction. You’ll create a welcoming, informative, inclusive, and engaging experience, recommending items, handling purchases, and building trust.

• Customer Experience & Teamwork
  • Greet and assist guests in a warm, professional manner to ensure an exceptional customer experience.
  • Build strong and genuine connections with customers, ask thoughtful questions, and offer personalized product advice.
  • Address concerns with professionalism and resolve issues to ensure customer satisfaction.
  • Encourage loyalty by signing guests up for rewards programs.
  • Work closely with your team to maintain a respectful, inclusive, and upbeat atmosphere.
• Operations & Store Standards
  • Help open and close the store, handle cash, and follow all procedures and regulations.
  • Check IDs, update customer profiles, and process transactions accurately.
  • Maintain the store in a clean, organized, and fully stocked condition.
  • Support inventory tasks such as restocking, fulfilling online orders, and counting products.
• Sales & Performance
  • Consistently meet and exceed daily sales goals by upselling and using product knowledge.
  • Highlight deals and complementary items at checkout to boost customer satisfaction.
  • Stay updated on promotions and product updates.
  • Remain agile and adaptable in a fast‑paced, ever‑changing retail environment.
  • Take on extra duties as needed to support the team and store success.

• A high school diploma or GED.
• At least 6 months of customer‑facing or sales experience focused on service and satisfaction.
• At least 6 months of experience using point‑of‑sale (POS) systems and handling cash transactions accurately.
• The ability to thrive independently and as part of a team in a fast‑paced, compliance‑driven environment.
• Flexibility to work various shifts, including evenings, weekends, holidays, and occasional overnights.
• Excellent communication skills for connecting with customers and team members.
• Strong multitasking abilities and the agility to shift priorities as needed.
• Comfort with technology and a willingness to learn new tools.
• Solid time management and organizational skills.
• Effective de‑escalation techniques and a calm, solution‑oriented approach to handling customer concerns.
• Basic proficiency in math and computer applications for transactions and reporting.
• A positive, proactive mindset focused on great guest experience.
• Strong conflict resolution skills and the ability to remain composed under pressure.
• Initiative and a team‑first attitude, ready to support store leadership.
• A natural ability to build rapport and maintain lasting customer relationships.
• A collaborative spirit and commitment to working well within a team environment.

• A background in a sales role with KPI tracking and meeting sales targets.
• Familiarity with e‑commerce systems and order fulfillment processes.
• Previous experience within a regulated retail setting.

The duties of this position require standing for extended periods, walking, talking, stooping, kneeling, crouching, and lifting up to 25 pounds regularly. Occasionally, the employee may need to climb, balance, and lift up to 50 pounds. Close vision at 20 inches or less is required.

This position involves allergen exposure (dust, pollen, plant pathogens) and requires the ability to work in confined spaces. It demands high stress tolerance, adaptability, and flexibility in an ever‑changing setting.

• Career Growth…