Customer Experience Specialist; Sales Associate - Boston

About The Role

The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You’re a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment.

Part‑time positions must be able to commit 25‑28 hours per week.

Client Engagement & Sales

• Drive Revenue:
  Actively engage with customers through suggestive selling and deep product knowledge to exceed daily sales goals.
• Proactive Outreach:
  Perform daily outreach to drive consistent traffic and repeat business.
• Mission‑Driven
  
  Education:
  
  Serve as an expert on The Real Real’s circular economy mission, educating both buyers and consignors on the value of sustainable luxury.

The Consignment Experience

• Inbound Strategy:
  Manage the consignment drop‑off experience, setting clear expectations with consignors regarding our process and valuation.
• Quality Control:
  Meticulously review and catalog luxury items for shipment, ensuring every piece meets TRR’s rigorous standards.
• Relationship Management:
  Act as a brand diplomat to resolve complex consignor inquiries with a solution‑oriented mindset to ensure long‑term loyalty.

Operational Excellence

• Boutique Standards:
  Maintain a pristine floor environment through strategic merchandising, replenishment, and adherence to brand aesthetics.
• Store Readiness:
  Support seamless opening and closing procedures, ensuring the store is always client‑ready.

Minimum Requirements

• 1+ years retail experience in a customer or business‑facing position
• Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
• Dedication to delivering an elevated experience to both customers and employees
• Ability to problem solve in order to meet the needs of customers
• A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
• Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance
• You remain calm and professional in the ‘grey areas’ of retail, utilizing creative partnerships to turn challenging moments into positive client outcomes.
• Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration
• Ability to excel in a dynamic, fast paced environment

Preferred Requirements

• Previous luxury/consignment retail experience
• Proficiency with Google Suite and Salesforce
• Experience using Mac iOS operating system

FULL TIME BENEFITS

• $750/month bonus (at target)
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental, Vision & Commuter Benefits (applicable locations)
• Paid Parental Leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
• Find out more about our Benefits here.

PART TIME BENEFITS

• $375/month bonus (at target)
• Employee Stock Purchase Plan
• 9 Paid Company Holidays
• 9 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
• Find out more about our Benefits here.

The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The Real Real is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The Real Real provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in‑house gemologists, horologists, and brand…