Customer Accounts Manager; CAM

Customer Accounts Manager

Corporate Retail Store Job  
78282
. Date posted 07/17/2026
. Salary range: $18.50 to $19.50 per hour, with incentive pay available.

As a Customer Account Manager, you will lead the customer accounts department, driving collections and lease renewals while fostering authentic relationships with our customers. You will work closely with the General Manager, manage a team of account staff, and support sales initiatives to help customers achieve their ownership goals.

• Maintaining customer accounts, updating information in the store computer system, and documenting all payment appointments.
• Assisting the General Manager with operational functions such as account recommendations, payment frequency, and payment history.
• Second to the General Manager, providing support as required.
• Building authentic customer relationships to support ownership goals and drive sales.
• Managing the collections process by counseling customers to obtain timely lease/merchandise renewals.
• Reviewing and closing lease agreements, confirming customer identification, collecting payments, and obtaining signatures.
• Contacting customers who have not renewed merchandise agreements.
• Maintaining customer contact over the phone and through home visits.
• Updating customer information and maintaining accuracy.
• Managing the accounts staff to achieve daily, weekly, and monthly department goals.
• Cleaning and certifying merchandise in the cleaning station for all personally returned items.
• Completing and maintaining weekly vehicle maintenance sheets and route sheets daily.
• Loading, securing, and protecting product in the company vehicle.
• Safely operating the company vehicle.
• Assisting the Sales Team as needed.
• Performing other reasonable duties requested by management.

• United States: at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record). Canada: at least 18 years old.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work a schedule of hours varying from 8 a.m. to 9 p.m.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of college or two years of previous management experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all store functions and multitask.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.

Note:

The pay range provided above is the lowest to highest rate in good faith. The actual pay may be higher or lower and may be modified. Compensation includes the base salary and may include bonus, commission, or other forms of discretionary pay.

Benefits vary based on full-time or part-time employment status.

Location:

Worcester, MA