Customer Success Manager

The challenge

2026 is a big growth year for Juro. Our customer base is growing fast, especially in the US, and more teams rely on us daily. Customers have realized early value and want to expand. To deliver that at scale, we need smart automation coupled with strategic human connection.

• Build playbooks, automations, and touchpoints to help customers succeed.
• Own a $3M book of business and shape the low‑touch CS model as the company scales.
• Lead renewals and account expansion across a scaled portfolio.
• Create automated journeys and self‑service resources to reduce hands‑on support.
• Identify high‑leverage moments where human interaction makes the difference and engage strategically.
• Build trusted relationships with key stakeholders and maintain partnerships.

• 3+ years of customer‑facing experience at a SaaS scale‑up (Series A–D).
• Proven record of engaging senior stakeholders, including director level and above.
• Strong discovery and problem‑solving skills with proactive action.
• Ability to identify and nurture customer relationships across multiple accounts.
• Comfort with travel to meet customers in person and ability to work beyond a rigid 9‑to‑5 window.
• Experience driving renewals and expansion in a subscription‑based environment (preferred).

Boston, USA. The role requires frequent travel to meet customers face‑to‑face and may involve working outside standard business hours to accommodate East and West Coast customers.

• Paid relocation and travel support.
• Time off and flexible working arrangements.
• Professional training and development opportunities.

Juro is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other protected characteristic.