Account Manager - Queue; French Speaking

USA (Remote)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, Open Table, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world‑class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at Open Table has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Account Manager CQ drives engagement, increases reservation availability and decreases churn for our customers. You will be part of a team collectively responsible for the overall health of our largest segment of restaurant customers. Your interactions will be remote, using phone, e‑mail, webinars and other methods to convey ideas, perform training and resolve open issues.

It is our mission to look after each valuable customer, and we quickly assess their needs and work to address those needs efficiently. We help the restaurant incorporate Open Table into their daily operations, continually driving adoption in the process. Churn is reduced by working with and demonstrating the value of our products and services to restaurants.

Note:
This position requires full professional fluency in both French and English.

• Lead the overall management of our most valuable business segmentation of customers
• Resolve customer cases and tasks daily
• Share data with restaurants to change behavior and drive adoption
• Work closely with customers to drive engagement on the Open Table platform and increase reservation availability
• Respond to restaurant partner concerns from our Customer Support and field teams
• Perform presentations and training remotely to restaurant customers
• Encourage customers to think differently about their business in ways that help both parties achieve success
• Consistently meet and exceed regular team and individual goals
• Contribute to an overall reduction in customer churn

• Proven record of consultative selling and/or account management
• Deep knowledge of restaurant operations
• Self‑motivated with the ability to perform well under pressure and against bold goals and deadlines
• Skilled at presenting new points of view to customers that reframe and challenge the way they view their business
• Aptitude for capturing and using data to advise and persuade others to make business decisions
• Excellent communication, listening, influencing and training skills
• High‑achieving, tenacious and results driven
• Validated ability to work across many departments to take on problems and achieve results
• Excellent organization, documentation and time management skills
• Shown success working in an unstructured and entrepreneurial environment
• Experience using Salesforce or equivalent CRM solution (plus)
• Bilingual – English and French

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well‑being: company‑paid therapy sessions through Spring Health, company‑paid subscription to Headspace
• Annual company‑wide week off a year – the whole team fully recharges
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Access to thousands of on‑demand e‑learnings
• Travel discounts
• Employee Resource Groups
• Competitive retirement and health plans

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we’re building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States‑located role is $60,000 – $70,000 USD. This role is eligible for an annual bonus and offers a competitive base salary and benefits including health benefits, flexible spending account, retirement benefits, life insurance, paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays), and parental leave benefits.

Note for MA applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.