Solutions Engineer

Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection, AI, and machine learning, Riverbed’s AI‑powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry‑leading acceleration solutions that provide fast, agile, secure acceleration of any app over any network to users anywhere.

Title: Solutions Engineer

Location: US - Texas or North East

Technology Specialization: Unified Observability

Riverbed is looking to hire Solutions Engineers to function in a highly technical pre‑sales environment, creating technical solutions to solve business problems for global enterprises.

• Serve as the technical subject matter expert throughout the sales process, owning and managing various pre‑sales activities – including technical presentations, demonstrations, and proof‑of‑concept projects.
• Collaborate with the Sales team, jointly owning the sales cycle and account plan.
• Help to drive deeper & wider into the account – identifying requirements for additional resources from other departments within the customer, exploring customer alternatives (i.e., other means of handling their current requirements), and identifying potential internal sponsors.
• Understand and document customer business & technical requirements and use them to create value‑based proposals, addressing business drivers & pain points – guiding the technical sales cycle towards a technical close & a business win.
• Build strong relationships with key contacts in the partner ecosystem. Work with the Channel Sales team to build and strengthen relationships with partners; oversee product and solutions training and enablement of the partner ecosystem so that they can be leveraged to help drive opportunities to technical close.

• Experience in a pre‑sales role, with a deep understanding of enterprise sales cycles and various selling strategies.
• Relevant competitive knowledge – i.e., industry, technologies and product offerings, evolving technologies, and threats.
• Proven consultative skills from prior performance engineering engagements in presales or professional services.
• Able to travel 20% – 40%.
• Outgoing personality and passionate about technical sales and working with customers.

Our employee benefits include flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives. Global employee wellness programs are crafted to support the physical, emotional, and financial well‑being of our employees. Benefits & perks vary by country.

Riverbed is an equal employment opportunity/affirmative action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or childbirth (including breastfeeding), genetics, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.