Senior Account Manager Job Worcester area,Massachusetts USA,Sales

Job Description:

Data Robot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI aRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on Data Robot for AI that makes sense for their business — today and in the future.

Job Description:

The Senior Account Manager is a quota-carrying role focused on expanding and retaining relationships within a portfolio of existing non-strategic customers. Account Managers are responsible for executing account plans, uncovering new use cases, and driving application growth through upsell and cross-sell motions. After the initial sale from an Account Executive, Account Managers take full commercial ownership of the account and partner with Technical Success Managers to ensure value realization and long-term customer success.

Key Responsibilities:

Expansion & Retention Ownership:
Drive in-period renewals and identify upsell opportunities by aligning the Data Robot GenAI platform and applications to evolving customer needs and business priorities.
Account Planning & Coverage:
Maintain and execute structured account plans to identify growth areas, map key stakeholders, and expand into new functional buying centers.
Forecasting & Pipeline Management:
Own pipeline development and forecast accuracy for all existing-account opportunities; ensure CRM hygiene and visibility across sales leadership.
Application Growth Execution:
Partner with Technical Success Managers to monitor usage trends and re-engage underutilized accounts with targeted messaging and new application capabilities.
Stakeholder Engagement:
Deepen relationships with Director+ and technical stakeholders across lines of business to broaden account coverage and elevate Data Robot’s strategic relevance.
Post-Sale Handoff & Continuity:
Serve as the single commercial point of contact following initial purchase from the Account Executive; ensure a smooth transition and maintain momentum across the customer lifecycle.

Knowledge,

Skills and Abilities

Demonstrated success renewing and growing recurring revenue across multi-year, subscription-based contracts
Proven ability to engage business and technical stakeholders to uncover new use cases and expand account footprint
Strong collaboration skills and experience working cross-functionally with technical and customer success teams
Ability to navigate complex customer environments, manage multiple stakeholders, and serve as a trusted commercial lead

Requisite

Education and Experience /

Minimum Qualifications:

8+ years of quota-carrying sales or account management experience in SaaS or enterprise technology, with a focus on existing customer expansion; familiarity with GenAI or applied AI concepts a plus
Bachelor's degree or equivalent experience

Here’s what your benefits package may include depending on your location and local legal requirements:

Medical, Dental & Vision Insurance
Flexible Time Off Program
Paid Holidays
Paid Parental Leave
Global Employee Assistance Program (EAP)

and more!

Data Robot Operating Principles:

Wow Our Customers
Set High Standards
Be Better Than Yesterday
Be Rigorous
Assume Positive Intent
Have the Tough Conversations
Be Better Together
Debate, Decide, Commit
Deliver Results
Over communicate

Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%.

At Data Robot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box.

We…