Protective Services Guard

Overview

The Worcester Art Museum is looking for part-time Protective Services Guards to keep the museum’s visitors and collection safe while creating a welcoming, positive experience for everyone who walks through our doors. This highly visible, people‑focused role blends safety, hospitality, and attentiveness. Shifts include days, evenings, weekends, and holidays, so flexibility is important. If you enjoy working with the public and staying engaged on your feet, this could be a great fit.

Protective Services Guards work throughout the museum in spaces such as galleries, construction areas, and event venues. On a typical shift you may open or close gallery spaces, monitor visitor activity, answer questions, offer directions, and gently remind guests of museum guidelines. Part of the role includes monitoring artwork and gallery conditions, watching for anything out of the ordinary, and communicating with supervisors or the control room to address issues.

Most days are calm and routine, but you must be ready to respond when conditions change.

• Reliable and punctual, demonstrating strong responsibility and effective time management.
• Attentive and composed, able to stay observant while working independently in galleries, public areas, and event spaces, and respond professionally to changing conditions or unexpected situations.
• Strong communication and interpersonal skills, interacting respectfully with a diverse range of visitors and reinforcing museum guidelines calmly and professionally.
• Safety‑minded and procedural, able to identify potential safety or security concerns and follow established protocols.
• Comfortable using basic technology, including email, scheduling, and time‑keeping/payroll systems.
• Minimum age 21 years.

This role involves regular movement throughout the museum. Candidates must be able to stand and walk for extended periods, navigate stairs and multiple levels of the building, and remain attentive while working on hard surfaces during assigned shifts, with or without reasonable accommodation.

Position Title: Protective Services Guard

Employment Type: Part‑Time, Non‑Exempt

Department: Protective Services

Division: Operations

Reports to: Security Operations Manager

Supervisory Responsibilities: None

Salary Range: Starting rate $15.50 hourly

Inclusion, Diversity, Equity, and Accessibility at WAM:
At WAM we are committed to building a diverse environment where staff feel a sense of belonging and are valued for their contributions. The museum is an equal‑opportunity employer committed to diversity.