Police Dispatcher Mixed Shift

Exemption Status: Non-Exempt

Hiring Range: $19.78 - $27.49

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details: Friday, Saturday, Thursday, Tuesday, Wednesday

Scheduled

Hours:

2:00PM-10:00 PM AND 10PM-06AM

Shift: 4 - Mixed Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 10030 - 5170 Public Safety

Union: UMass Memorial Public Safety Union (Memorial Police)

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Responsible for the operation of a two-way communications system, as well as monitors, receives, relays, records police alarms, intra-departmental calls, emergency calls, signals and other messages. Dispatches the appropriate emergency personnel and equipment to incidents and emergencies.

• Utilizes closed circuit television monitors and related emergency dispatch center equipment to monitor law enforcement and safety conditions. Identifies unauthorized activity or potentially problematic situations and dispatches appropriate police officers to investigate situations as appropriate.
• Monitors fire, public safety alarms, and card access systems, and dispatches personnel to investigate problem sites as necessary.
• Operates a two-way radio communications system to dispatch officers to calls in their area of coverage.
• Initiates "Code Red", "Code Pink", or other emergency calls as required. Utilizes paging system as necessary.
• Reports questionable or problematic conditions to supervisor, Police Sergeant, or others as appropriate.

License/Certification/Education

• Required:
  
  High School diploma.
• Preferred: 6-12 months of related office/clerical/administrative support experience.

Experience/Skills

• Requires the ability to operate personal computers, report terminals, or computer-based equipment for data entry/retrieval and checking.
• Basic use of word processing programs.
• Excellent telephone communications/customer relation skills.
• Flexibility to be temporarily re‑assigned to any other site in the system.
• High degree of accuracy and alertness in dispatching police personnel; maintain a calm demeanor and composure in responding to crisis situations.
• Preference for those who have a minimum of one (1) year of paid or verifiable full‑time equivalent volunteer experience involving automated equipment as a dispatcher in a police or fire department, EMS, or ambulance agency.

Special Requirement

• Must undergo a Division of Criminal Justice Services and FBI criminal fingerprint‑based background check, pursuant to the Federal Bureau of Investigation (FBI) CJIS Security Policy.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us. We will make every effort to respond to your request for disability assistance as soon as possible.

Email: talent acquisition