Field Service Technician-Worcester, MA

Title:

Field Service Technician I

Location:

Worcester, MA

The Field Service Technician I will serve as the first line of response to customers, delivering solutions and maintaining electromechanical equipment throughout the assigned territory. This role supports NCR Voyix’s unified commerce platform and ensures that retail and restaurant clients receive reliable service and support.

• Perform customer installation, maintenance, and service calls promptly and effectively.
• Service electromechanical equipment such as self‑checkout systems within an assigned territory.
• Perform preventive maintenance, repairs, and system overhauls.

• Local candidate to the specified geographic area.
• Authorized to work in the United States.
• Minimum 18 years of age.
• Valid driver’s license and a driving record that satisfies NCR fleet requirements.
• Basic PC skills, elementary electronic skills, and familiarity with specific hardware and operating systems.
• Ability to perform essential functions of the job with or without a reasonable accommodation.
• Prolonged travel with driving several hours per day.
• Availability for rotating and weekend shifts and flexible shift work within set teams (morning, afternoon, evening, and holidays).
• Physical ability to carry and lift tools, parts, and equipment up to 75 lbs without assistance, and up to 150 lbs with assistance; bending, squatting, walking, standing, sitting, reaching, and repetitively grasping and manipulating objects of varying size.
• Willingness to be trained on and operate small‑scale scissor lifts in retail environments.

• Familiarity with large servers, mainframe computers, and imaging software.
• A+ Certification, CompTIA, or N+ Certification.
• One or more years of related experience.

• Hourly pay range: $17.00 to $20.83 depending on location and experience levels.
• Overtime available at time and a half.
• 7 paid holidays and 6 paid floating holidays.
• Paid vacation – up to 80 hours in the first year.
• 401(k) savings and retirement plan.
• Company provided business‑use‑only vehicle.
• Medical insurance available immediately.

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive towards reaching their full potential.