Resettlement Navigator - Program Resettlement

Resettlement Navigator - Program for Initial Resettlement

Job Category
:
Refugee/Immigrant Services

Requisition Number
: RESET
004830

• Posted :
  February 23, 2026
• Full-Time
• On-site

Showing 1 location

Lighthouse at Ascentria
18 Chestnut Street
Suite 410
Worcester, MA 01608, USA

Lighthouse at Ascentria
18 Chestnut Street
Suite 410
Worcester, MA 01608, USA

• Pay or shift range: $18.39 USD to $23.95 USD
  The pay range is the authorized pay for this position and is displayed only for jobs based in Massachusetts and Vermont, where pay transparency laws require disclosure. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related factors.

The Services for New Americans Team empowers resettled refugees to become self-sufficient by connecting refugees to community services and facilitating community integration. The Resettlement Navigator begins with more intensive support to each refugee during their initial period of resettlement and continues to support their success for up to five years and beyond as is needed. The Resettlement Navigator develops and maintains relationships with cases assigned to act as their central coordinator and point person of resettlement services.

The Resettlement Navigator will support timelines and referrals to human service agencies, community partners, and internal colleagues to provide the various services required as key components of resettlement.

In addition to being the primary navigator of the resettlement process for their assigned caseload; each Resettlement Navigator will be assigned a specialized scope of service including Housing, Mental Health, Elder Care, School Liaison, State Benefits, Early Childhood Development, Physical Health, Intensive Case Management or Employment Counseling supports.

Pay Range: $18.39 - $23.95

The pay range is the authorized pay for this position and is displayed only for jobs based in Massachusetts and Vermont, where pay transparency laws require disclosure. Final offers are based on various factors, including skill set, experience, location, qualifications, and other job-related factors.

Who are we?

Ascentria Care Alliance is a nonprofit organization that has spent the past 150 years helping people in need. We empower people of all backgrounds to rise together and reach beyond life’s challenges by building stronger communities and helping people move forward together.

Partner Relations and Coordination –

• Develops and nurtures community relationships with focus on Scope of Service Assigned (including Housing, Mental Health, Elder Care, School Liaison, State Benefits, Early Childhood Development, Physical Health, Intensive Case Management or Employment Counseling)
• Supports mutual client referring and coordination of care between Ascentria and community partners
• Is a resource for knowledge, guidance and networking for the assigned scope of service to all SNA colleagues and volunteers
• Serves as point of contact, with support of their supervisor, for relevant funding partners invested in the outcomes and delivery of their assigned scope of service.

Client Services – Scope of Service

• Identifies and Secures appropriate services, benefits and resources to meet needs identified within the assigned scope of service
• Supports the process of clients connecting with and engaging in services, benefits and resources identified
• Provides prompt and ongoing support to reinforce the successful outcomes of each person served within scope of service
• Supports success of other scopes of services as is needed
• Assures that cases assigned for care coordination are meeting timeline benchmarks for all resettlement services within and outside of Ascentria
• Refers to and supports warm hand-off to all other internal scopes of services
• Refers to external providers for services not covered by another scope of service
• Coordinates pre-arrival and arrival activities in preparation for resettlement. This may include preparing a household and airport pick‑up.
• Assists refugees with developing resettlement plans.
• Assists refugees with ongoing cultural adjustment.
• Coaches and empowers refugees to work toward self‑sufficiency and…