More jobs:
Guest Experience Lead; GEL
Job in
Worcester, Worcester County, Massachusetts, 01609, USA
Listed on 2026-05-29
Listing for:
McDonald's
Part Time
position Listed on 2026-05-29
Job specializations:
-
Social Work
Bilingual
Job Description & How to Apply Below
We Are Hiring Motivated Part-Time Guest Experience Leaders! Responsibilities
The guest experience leader interacts with the guest at every stage of the customer journey by:
- Checking in with guests to inquire about the food and restaurant experience, ensuring that they have everything they need
- Expertly handle guest concerns and know when it is appropriate to bring an issue to management
- Assisting guests with the self-order kiosks and troubleshooting common issues
- Partnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests' needs at all times
- Paying special attention to assist families with children and guests with special needs (e.g., getting down on one knee when talking to a child, carrying trays, helping to find seating)
- Sharing the latest restaurant promotions and special offers with guests, including deals on the mobile order & pay app
- Identifying potential areas of improvement and sharing these opportunities with management
Enhanced safety measures
Flexible scheduling
Health insurance
401K
Sick pay
Free meals during work
30% off family meals every day
Free uniforms
World class training
Employee rewards
Archways to opportunity
Tuition reimbursement up to $3,000 per year
Finish your high school diploma
Master English language skills
Earn your college degree
Free career advising
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