Direct Support Professional Supervisor

Overview

Pay: $21.00-$22.00/hour

Lead With Purpose. Support With Impact.

YOU, Inc. is seeking experienced and dependable Direct Support Professional Supervisors to lead residential counselor staff in our 24-hour acute and congregate care programs. This role is ideal for a hands-on leader who thrives in fast-paced environments, values teamwork, and is committed to creating safe, structured, and therapeutic spaces for youth.

As a Shift Supervisor, you'll work in ratio alongside your team-guiding, coaching, and modeling best practices while ensuring the safety and well-being of both staff and youth.

Benefits for Full-time employees:

* Health Insurance:
Offered through Blue Cross Blue Shield, with generous company contribution.

* Enhanced Retirement Plan: 25% - 33% Employer match based on tenure.

* Student Loan Assistance:
Consolidation, counseling, & limited employer contribution!

* Discounted Tuition with College & University Partnerships!

* Tuition Assistance:
Reimbursed or prepaid college coursework!

* Home Mortgage Initiative:
Favorable down payment (3-5%), reduced closing costs co-paid by Seven Hills!

Work-Life Balance:

* Generous Accrued Paid Vacation: 3 weeks in your first year!

* Vacation Cash-Out Option

* 3 Paid Personal Days

* 11 Paid Holidays

* Accrued Paid Sick Time

Benefits for Part-time Employees:

* Accrued Paid Sick Time

* Enhanced Retirement Plan: 25% - 33% Employer match (Minimum of 20 worked hours per week)

* Student Loan Assistance:
Consolidation and free debt counseling!

* Personal PTO - (Minimum 20 hour regular part-time schedule - does not apply to per diem)

Responsibilities

What You'll Do

Leadership & Supervision

* Lead and support residential counselor staff during assigned shifts

* Provide coaching, feedback, and real-time guidance to staff

* Ensure all staff receive critical updates, assignments, and shift expectations

* Promote teamwork and address staff concerns promptly and professionally

Safety & Therapeutic Milieu

* Ensure the safety and supervision of youth and staff at all times

* Actively monitor the milieu, identify risks, and take corrective action as needed

* Maintain appropriate client-to-staff ratios and coordinate relief staffing when necessary

* Cultivate a therapeutic environment that supports emotional regulation, social growth, and positive behavior

Program Structure & Daily Operations

* Ensure daily programming schedules and routines are followed

* Support youth participation in activities, meals, chores, and daily living tasks

* Participate in facility upkeep, room checks, and overall cleanliness of the unit

Boundaries, Ethics & Professionalism

* Model and enforce appropriate physical, emotional, logistical, and informational boundaries

* Uphold HIPAA requirements and protect client confidentiality

* Maintain professional, respectful interactions with staff, youth, families, and visitors

Documentation & Compliance

* Review treatment plans and safety plans as needed

* Complete shift notes, logs, medication documentation, and incident reports

* Ensure documentation is accurate, timely, and compliant with agency standards

Crisis Prevention & Intervention

* Utilize CPI de-escalation techniques to prevent and manage crisis situations

* Apply physical management interventions only when necessary and in accordance with training

* Approach all interactions through a trauma-informed, strengths-based, and culturally responsive lens

Qualifications

What We're Looking For

* High school diploma, GED, or HiSET required

* Minimum age of 21 years

* 1-3 years of related experience; residential youth experience required

* Proven ability to lead calmly and professionally in high-stress situations

* Strong communication, judgment, and interpersonal skills

* Ability to build rapport and work effectively with staff and youth

* Commitment to ethical practice, confidentiality, and agency policies

Additional Requirements

* Valid driver's license (Class C or

D), acceptable driving record, and reliable transportation

* Willingness to maintain required certifications, including:

* CPI / De-escalation & Physical Management

* First Aid, CPR, and Universal Precautions

* Medication Management / MAP

* Van & Driver Safety