ROSS Elder Coordinator

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Regular Full Time Worcester, MA, US

11 days ago Requisition

Salary Range: $25.00 To $27.00 Hourly

At the Worcester Housing Authority (WHA), our mission is to enhance the Worcester community by creating and sustaining decent, safe, and affordable housing that champions stability and self‑sufficiency for our residents. As the second largest housing authority in New England, we are widely recognized for our innovative and progressive programs. We’re looking for candidates who are mission‑focused, goal‑driven, and passionate. The WHA is committed to developing and supporting a diverse, equitable, and inclusive community both inside and outside of the workplace.

Representation is important; our clients come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our agency stronger.

The ROSS Elder Coordinator (Resident Opportunity and Self‑Sufficiency) assesses the supportive service needs of eligible, elderly/disabled residents, helping to improve quality of life, and enabling residents to age‑in‑place. The ROSS Elder Coordinator is a social service position responsible for developing and implementing programs and services for residents; connecting residents with needed resources, working with existing partners, and establishing new partnerships to leverage additional resources and opportunities for elder/disabled residents to thrive.

The position provides direct services to residents including coordination of social events, life skills classes, as well as educational and computer workshops. This is a full‑time, fully benefited, onsite (not remote) position located in Worcester, MA. Hours of work are Monday through Friday, 8:00 a.m. – 4:30 p.m. Driving to various sites is required, so the position requires a valid, insurable driver’s license and reliable transportation.

Physical ability to perform the essential functions of the position is required, with or without accommodation. Bilingual (English/Spanish) candidates are strongly preferred.

• Conduct outreach to residents to inform them of the program and available services.
• Recruit and enroll program participants.
• Work with program participants to develop individual service plans, identifying needs and defining clear and measurable goals.
• Coordinate referrals to and/or provide onsite support services for participants, including assisting participants in completing necessary applications and enrollment forms.
• Meet with clients in person, by phone, and in writing, and monitor progress of program participants.
• Develop and maintain a comprehensive network of community resources and supportive services for elder participants by building relationships with community service providers.
• Create and maintain a directory of available service resources.
• Arrange education sessions on topics such as tenant rights and responsibilities; elder abuse; aging‑in‑place and maintaining independent living.
• Act as a liaison between participants and providers.
• Collect and track metrics and data related to the program and report on that data as requested.
• Assess participants and maintain electronic records for each program participant within the WHA electronic record database, documenting and submitting case notes accurately and timely.
• Meet objectives specified in the ROSS Grant, or as requested by the WHA, as well as the grant‑specific year HUD Logic Model service goals.
• Perform additional job‑related duties as assigned.

• Bachelor's degree in social work or a related field.
• Minimum of two years’ experience in human services, or case management of low‑income persons.
• Knowledge of local social service agencies focusing on assistance to low‑income/at‑risk elders.
• Ability to work effectively and professionally with diverse populations.
• Understanding of the issue of poverty and its causes.
• Proven ability to establish…