Community Supports Navigator ( Spanish Bi-Lingual; Adult​/Children

Community Supports Navigator (Spanish Bi‑Lingual) – Adult and/or Children

Job Category: Individual and Family Supports

Requisition Number: COMMU
004911

Employment Type: Full‑Time

Location: 18 Chestnut Street, Suite 410, Worcester, MA 01608, USA

Pay Range: $22.27 – $24.80

Ascentria Care Alliance has been transforming underserved communities for over 150 years, providing a wide range of services to children, families, and seniors across five states. Recognized as one of the largest human services non‑profits in New England and one of the top 100 women‑led businesses in Massachusetts, we envision vibrant communities where all individuals have access to resources to overcome challenges and seize opportunities.

• Develop, implement, and manage Individual Service Plans (ISP), Behavior Plans, Medication Treatment Plans, and Assessments within designated time frames.
• Provide training, modeling, and assistance in activities of daily living and health maintenance, including meal preparation, apartment maintenance, exercise, socialization, and use of public transportation/ADA.
• Offer case management to support individuals in developing independence and achieving goals set in ISP.
• Collaborate with Ascentria Leadership and Finance to ensure compliance with rep‑payee responsibilities such as Financial Training Plan, Funds Management Plan, annual reporting, and bill payment.
• Transport individuals to and from appointments and assist with obtaining public benefits (e.g., Social Security, Mass Health, ADA transportation, food stamps, fuel assistance).
• Assist individuals during transitions, including moving furniture or belongings and using personal vehicles for transport.
• Provide problem‑solving guidance and model appropriate social behavior.
• Act as an advocate for individuals at various community levels, evaluating advocacy effectiveness and adjusting as needed.
• Maintain regular communication with Program Manager, Clinical Coordinator, and DDS staff, and complete required paperwork by deadlines.
• Participate in staff, team, and PQI process meetings.
• Conduct all work in a manner that respects client rights, privacy, and dignity, and follows all contractual regulations.
• Represent Ascentria Care Alliance professionally and in appropriate business attire.
• Perform additional duties as assigned.

• Bachelor’s Degree with a minimum of 1 year of experience in human services; high school diploma with 10 years of direct care experience may be considered as an alternative.
• Licensed or eligible to be licensed by ASWB (LICSW, LCSW, LSW, or LSWA) within 6 months of hire (strongly preferred).
• Minimum of 2 years of experience in community‑based human services.
• Knowledge of the DDS ISP process and Charting the Life Course (strongly preferred).
• Ability to implement treatment plans, set limits, and manage client behaviors.
• Proficiency in writing accurate, professional documentation in legible English daily.
• Capability to set priorities and manage multiple tasks to deadlines.
• Experience working independently and as part of a multicultural team.
• Basic Microsoft Office computer skills.
• Flexible schedule to meet client needs.
• Ability to provide crisis intervention calmly and effectively.
• Excellent verbal and written communication skills.
• Commitment to the agency’s mission: "We are called to strengthen communities by empowering people to respond to life's challenges."
• Valid driver’s license and proof of automobile insurance for client transport.

• High‑quality, affordable health, dental, and vision insurance.
• Flexible Spending Account.
• 403(b) retirement plan with employer match.
• Full‑service Employee Assistance Program.
• Generous tuition reimbursement.
• Paid time off that increases with tenure and holidays for work‑life balance.
• Workplace culture that values diversity, equity, and inclusion.

We prioritize employee wellbeing with a comprehensive benefits package and a supportive workplace culture where all are encouraged and empowered to drive change, make a difference, and enjoy life outside of work.

Transform lives and communities with Ascentria Care Alliance. Apply today to be part of our mission‑driven team!

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.