Career Counselor Resea

CAREER COUNSELOR (RESEA)
MASSHIRE CENTRAL CAREER
CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for the position of Career Counselor within its Mass Hire Central Career Center for the Executive Office of Economic Development. The Career Counselor, working as part of the Reemployment Services and Eligibility Assessment (RESEA), evaluates individuals who face significant barriers to employment to determine their readiness and eligibility for various training programs and/or employment services.

The position focuses on guiding clients toward opportunities that help them secure and sustain meaningful, gainful employment and long-term careers. Through ongoing case management, the Career Counselor guides job seekers in defining and developing their Career Action Plan, advises customers on job search methods and interview process; reviews and analyzes customer information through records, tests and interviews; conducts counseling interviews with customers;

describes, explains or answers inquiries concerning eligibility, procedures and benefits related to agency programs; maintains liaison with public and private organizations; compiles occupational, educational and other information; and performs related work as required. The basic purpose of this work is to assist customers in determining and achieving individual vocational, educational and/or training goals.

Bilingual applicants are encouraged to apply.

• Conduct RESEA reviews which included intensive one-on-one career plan and job search review.
• Advise customers on job search methods, interview process and dealing with social problems to motivate customers and recommend specific courses to prepare for employment and/or training opportunities.
• Review and analyze customer information through records, tests and interviews to appraise interests, aptitudes, abilities and personal characteristics, to determine eligibility for agency programs and services and to identify the most appropriate vocational, educational and/or training goals based on customer needs and available services.
• Conduct comprehensive assessment of each customer, utilizing labor market information and resume review to determine marketability and develop a career action plan.
• Work with customers to identify training needs, participate in a team approach to determine suitability for WIOA and TRADE funded training programs.
• Oversee a complex case load, maintaining ongoing customer contact (minimum of 30 days) to determine progress of job search and/or training until employment is secured.
• Conduct workshops and seminars such as Career Center seminar, resume writing, interviewing etc.
• Maintain and document all services and notes in the Massachusetts One Stop Employment System database for monitoring, review and compliance.
• Assist in certification of eligibility for customers to enroll in WIOA, TRADE, National Emergency Grants and specialty funded services when needed.
• Verify documents/records to ensure justifications are properly contained for monitoring and compliance with DOL regulation and agency policies and procedures.
• Conduct counseling interviews with customers to guide them, suggest approaches and assist in achieving vocational, educational or occupational goals according to agency guidelines.
• Describe, explain, or answer inquiries concerning eligibility, procedures and benefits using agency guidelines to inform customers and other interested parties of agency programs and services.
• Maintain liaison with public and private organizations, including community organizations, to promote agency programs and services, exchange information and develop resources necessary to provide customer services.
• Compile occupational, educational, and other pertinent information to assist customers in determining vocational and educational interests and goals.
• Assist with computerized job search activities, including online application preparation, job search engines, researching employer websites, and exploring labor market information.
• Create a positive atmosphere and safe space for open discussion for clients recovering from addictions and/or trauma.
• Actively support through task and attitude the priority Mass Hire places on exceptional customer service for both internal and external customers.
• Perform other tasks as assigned by Direct Report and Career Center leadership.

• Represent Mass Hire Central Career Centers (MHCCC) at community outreach events and collaborate with the MHCCC Business Engagement Solutions Team (BEST) on job fairs or other related activities.
• Cross train across various career centers to provide back-up support, as needed.
• Support management, internal finance department, and agency oversight entities in monitoring and quality assurance in accordance with WIOA policies, monitoring grant funding allotments and spending, and processing necessary paperwork to enroll trainees and submit payments to training programs. Administer and interpret various Career…