Passenger Service & Ramp Agent; PSRA

ORH-US2
375 Airport Dr
Worcester, MA 01602, USA

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time‑critical logistics services at over
300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

The Passenger Service Ramp Agent is responsible for supporting both passenger service and ramp operations to ensure safe, efficient, and on‑time aircraft handling. This role assists with baggage handling, aircraft servicing, passenger assistance, and coordination of ground support activities while maintaining excellent customer service and compliance with airport safety regulations.

• Load and unload passenger baggage, cargo, and aircraft supplies safely and efficiently
• Assist with aircraft arrivals and departures, including marshaling, chocking, and ground equipment setup
• Transport baggage and cargo between terminals, aircraft, and designated airport locations
• Provide passenger assistance, including wheelchair support, gate assistance, and customer service as needed
• Assist passengers with boarding, deplaning, and connecting flight information when required
• Operate ground support equipment such as belt loaders, baggage carts, tugs, and tow equipment safely
• Ensure baggage is handled accurately and delivered to the correct flights
• Follow all airport safety procedures, TSA regulations, and company policies
• Conduct routine inspections of equipment and report maintenance or safety concerns promptly
• Communicate effectively with gate agents, dispatchers, supervisors, and flight crews
• Respond quickly to operational changes, flight delays, and irregular operations
• Maintain professionalism and a customer‑focused attitude in all interactions
• Perform other duties as requested

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs.

As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

• High school diploma or GED
• Must be 18 years of age or older
• Valid driver’s license may be required
• Ability to work in a physically demanding and fast‑paced environment
• Strong communication and teamwork skills
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime
• Ability to work outdoors in varying weather conditions
• Reliable attendance and punctuality
• Must have reliable telephone and transportation
• Previous airport, ramp, customer service, warehouse, or logistics experience
• Airport ramp, gate areas, and terminal operations environment
• Exposure to aircraft noise, weather conditions, and moving ground equipment
• Fast‑paced environment with strict operational deadlines
• Frequent interaction with passengers and airline personnel
• Ability to lift, push, and pull up to 70 pounds regularly
• Ability to stand, walk, bend, kneel, and reach for extended periods
• Ability to work outdoors in all weather conditions
• Ability to safely operate ground support equipment and move throughout active ramp areas
• Must be able to take verbally direct in English
• Must be able to read, write, understand and carry out instructions in English
• Must pass pre‑employment and random drug tests
• Must pass a pre‑employment background check
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be in proper uniform or business attire as directed by company officials
• Identification badges must always be visible
• Adhere to company policies and procedures and participate in achievement of company objectives

Pay: $17.00 Hourly

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Is this role ticking all the boxes for you? If so, please click apply now!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.