Emergency Response Dispatcher

Clean Harbors is seeking an onsite ERTS dispatcher in Norwell, MA or Jacksonville, FL to organize and coordinate daily activities of dispatching employees and equipment for multiple locations within the organization. Coordinates incoming customer requests and ensures the proper manpower and equipment is dispatched to provide excellent and on-time customer services. Ensures that effective communications exist between all personnel and equipment required to provide services to customers.

Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors Company is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.

If located in Jacksonville, FL the hours will be 6:00 p.m. to 6:00 a.m. If located in Norwell, MA your hours will be 4:00 p.m. to 12:00 a.m.

• Health and Safety is our #1 priority and we live it 3-6-5!
• Focus on maintaining sustainability and cleaning the Earth
• Competitive pay range of $25-$30 per hour
• Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
• Own part of the company with our Employee Stock Purchase Plan
• Opportunities for growth and development for all the stages of your career
• Company paid training and tuition reimbursement

• Responsible for the completion of regulatory reporting on shift.
• Provides day-to-day environmental support to open projects to ensure compliance with environmental policies, requirements, and procedures.
• Serves as a technical supervisor on matters relating to environmental spills.
• Responsible for oversight of projects including all phases of spill response including working directly with clients to ensure a timely successful spill cleanup, regulatory compliance, client satisfaction with cost effectiveness in mind.
• Dispatching of contractor for excavation, transportation and disposal of products.
• Oversees contractors in field to determine sources and methods of controlling pollutants in air, water and soil.
• Accurately log information from client interactions into ALERT systems; update in a timely and accurate manner so that clients can track services, inquiries and resolution.
• Communicate effectively to contractors, clients, regulatory officials, etc., through both written and verbal communication.
• Return all internal and external calls, emails and facsimiles in a timely manner to ensure that customers' concerns are understood, addressed and resolved in an efficient and complete manner as possible.
• Maintains professional competency in all aspects of the job.
• Perform other job-related duties as required.

• Must have dispatch, customer service experience.
• Have a working knowledge or have the ability and initiative to develop a working knowledge of OSHA and RCRA, OSHA and DOT Regulations.
• The candidate MUST possess strong time management skills, attention to detail, organizational skills, & ability to manage multiple projects.
• Must be a team player and work to accomplish common goals in the department.
• Data entry, excellent written and verbal communication.
• Strong computer skills with a solid proficiency in Microsoft based application, as well as software used by ERTS.
• Ability to handle a high call volume, in a fast-paced environment dealing with emergency response calls.
• They must be able to effectively communicate with others, including clients, employees and outside professionals.
• Able to orchestrate large volumes of data while meeting critical deadlines.
• They must exemplify professionalism in personal appearance and demeanor.

Clean Harbors is an equal opportunity employer.

Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact  or

Clean Harbors is a Military & Veteran friendly company.

Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.