Warehouse Supervisor

• Location -,Worcester, MA, 01602,United States
• Base Pay $28.00 - $33.00 / Hour
• Job Category Operations, #IS Accelerator
  26, Aug
  26

Description

Intelli Source is a national outsourcing partner specializing in Business Process Outsourcing (BPO), Recruitment Process Outsourcing (RPO), and Total Talent Management. With deep roots in high-volume fulfillment, distribution, and manufacturing operations, Intelli Source delivers end-to-end solutions that drive measurable results - on time and on target.

Intelli Source is seeking an experienced Warehouse Supervisor to lead day-to-day operations within a high-volume, high-growth distribution and fulfillment center. This is a hands-on leadership role for someone who thrives under pressure, loves managing people, and is energized by solving problems on the floor in real time.

The Warehouse Supervisor will own the performance of an assigned shift or functional area, working closely with the Site Operations Supervisor and General Manager to hit customer-specific metrics and objectives. This leader sets the tone for their team, builds trust with associates, and drives continuous improvement every day.

Contract Duration:
Immediate start through an estimated date on or around December 31, 2026 with final dates based on business demands.

Warehouse Operations Leadership

• Supervise the inbound, internal processing, and outbound movement of product within your assigned shift or area
• Maintain a union-free environment by fostering direct, productive, and positive relationships between management and non-exempt associates
• Implement continuous improvement initiatives that reduce cost of operations and improve service level, capacity, productivity, and quality
• Work closely with the Site Operations Supervisor and General Manager to consistently and sustainably achieve all customer-specific metrics and objectives

Supervisory Leadership

• Lead, coach, and hold accountable a team of Warehouse Leads and associates across your area of responsibility
• Build and maintain strong relationships with internal stakeholders and the vendor community
• Identify and grow talent within the team, with a track record of developing associates into Lead and Supervisor roles
• Track daily, weekly, and monthly facility productivity using established reporting programs

Safety & Compliance

• Champion a safety-first culture on the floor; model and enforce PPE compliance, equipment safety, and housekeeping standards
• Conduct regular safety walks and hazard assessments; document and follow up on corrective actions
• Respond to and properly document all injuries, near-misses, and safety observations within your area

Train-the-Trainer Program

• Serve as a certified trainer and active participant in Intelli Source's Train-the-Trainer program
• Ensure Warehouse Leads are equipped to onboard, coach, and develop new associates independently
• Update training materials as needed to reflect process changes, productivity standards, and safety updates

KPI Management & Reporting

• Monitor daily, weekly, and monthly KPI performance for your area; drive corrective action when performance falls below target
• Deliver consistent, accurate reporting to the Site Operations Supervisor and building leadership
• Lead root cause analysis for performance gaps and drive structured continuous improvement

Required

• 2+ years of supervisory experience in a distribution center, fulfillment center, or comparable high-volume operations
• Progressive responsibility within a single employer
• Strong operations background; understands the relationship between people, process, and technology
• Strong critical thinking, analytical, and communication skills
• Ability to multi-task, work well under pressure, and thrive in a fast-paced, multi-shift environment

Preferred

• Experience managing staffing and retention strategies in a high growth warehouse environment
• Familiarity with WMS platforms and daily/weekly/monthly productivity tracking tools
• Experience participating in a structured Train-the-Trainer program

• · Ability to work in a warehouse or fulfillment center environment.
• · Ability to stand,…