Assistant Night Manager

Contract:

Permanent
Salary:
From £22,000.00

The Worcester Whitehouse Hotel is a 4 star, 84 bedroom hotel right in the heart of the historic city centre of Worcester. Built in the 16th century, this classic townhouse hotel is adjacent to Foregate Street train station and a short walk to many local attractions including the Worcester City Art Gallery and Museum, The hotel is perfectly located for both leisure and business guests, offering great conference and event facilities for up to 120 delegates, wedding facilities and a leisure club.

We are looking for a dependable and proactive Assistant Night Manager to support the Night Manager in overseeing hotel operations during the night shift. You will help ensure guest satisfaction, safety, and smooth functioning of all departments until the morning team arrives.

• Assist the Night Manager in supervising all hotel operations during the night shift
• Handle guest requests, complaints, and emergencies promptly and professionally
• Support front desk activities, including late check-ins and early check-outs
• Monitor security systems and conduct regular patrols to maintain safety
• Coordinate with housekeeping, maintenance, and other departments to resolve night-time issues
• Help prepare nightly reports and ensure accurate handovers to the day team
• Ensure compliance with health, safety, and emergency procedures throughout the night
• Maintain detailed logs of incidents, guest interactions, and operational matters
• Provide leadership and support to night shift staff, promoting excellent service standards

• 32 hours per week; 4 x 8 hour shifts
• 30 minute break per shift
• 10:45 pm – 7:15 pm

• Transparency | We ensure clarity in communication so that there are no surprises
• Ownership | We think and perform like owners
• Driven | We have a constant desire for improvement
• Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

• Pension Scheme
• Discounted Hotel Stays across our 7H Portfolio
• Discounted Food and Beverage across the 7H Portfolio
• Incremental Holiday Entitlement
• Save as you Learn scheme
• Cycle to work scheme
• Employee Assistance Programme
• One celebratory day per year off
• Retail Discounts
• Complimentary on-site car parking whilst on duty
• Complimentary membership to the health club (gym, sauna, steam room, spa and indoor pool)