Data Network Technician

Job Summary

Under the supervision of the Network Supervisor, the Data Network Technician (DNT) administers, maintains, installs, tests, troubleshoots, and monitors all networks and systems used to provide service to the company and its customers. To ensure quality of service of Range and customer data. This role actively supports other company departments and their customers with technology needs. Work-related travel is expected in this position as necessary.

Equipment Monitoring and Administration:

• Coordinate use of and monitor data network equipment, wireless equipment, transport equipment, and switching equipment.
• Uses multiple NMS's (network management software) to monitor and provision customer access equipment.
• Coordinate tasks, technicians, and material to complete required jobs.
• Use multiple networks and alarm monitoring software to identify network troubles. Troubleshooting or dispatching as needed to resolve all network issues.
• Support staff, technicians, and customers with troubleshooting network issues, hardware set up and configuring, and software issues. Components may include but are not limited to customer management software, broadband and voice delivery equipment, wireless and residential Wi‑Fi
• Identify upgrades and replacements, growth, and network needs for budgetary planning.
• Provision, upgrade, and maintain layer 2 switches and some routing.
• Provision, upgrade, and maintain wireless networks.
• Monitor and dispatch alarms.
• Testing customer broadband speeds and supporting service orders and trouble tickets.

• Helping other departments with service orders, troubles, and network design.

• Quality assurance, preventive care, building maintenance, data backup and restoral, testing, repair, alarm handling, battery testing.
• Traffic and Bandwidth analysis:
  Identify and troubleshoot customers' equipment and company equipment.
• Communicate in simple and comprehendible English the technical limitations, issues, or conditions that the situation demands, so that stakeholders and contacts understand and can process.
• Participate professionally as part of various teams to accomplish projects and resolve challenges.
• Perform testing functions to evaluate outcomes, options, and build knowledge/experience to anticipate future challenges and problems.
• Maintain equipment using SSH (Secure Shell Protocol)
• Ability to read DLR's (Design Layout Records) of circuits as necessary.
• Maintain working knowledge and situational awareness to use appropriate specialized equipment when necessary.
• Professionally communicate with business and residential customers. Must maintain professionalism when engaging with customers, skillfully de-escalate, and listen effectively to customers.
• Meeting and maintaining compliance with local, state, and federal regulations across all areas of this role's functions are an expectation and key objective.
• Uphold and demonstrate your commitment to Range's values in everything you do.? Be Innovative-Create the environment where we continually improve and adapt, Be Kind---Our actions make a difference, Be Trustworthy---Do the right thing, take responsibility for our actions, and honor our commitments, and Be United---People are our purpose; unified teams build the strongest networks.
• Performs various other Data Network related functions and duties as assigned.

• Successful completion of a 2 year /associate degree program with an Information Technology, Networking, or Telecommunications foc sed major, or a degree from a similarly related field of study.
• A minimum of 3 years of work experience performing complex Data Network related functions.
• A valid, state-issued, and insurable drivers' license.

Preferred qualifications include:

• Calix (GPON, AXOS, E7-2, C7)
• Metaswitch MCT (Class 4 or Class
  5)
• Nokia ONC (Optical Network Certification)
• CompTIA Network +
• Cisco Certified Network Associate (CCNA)

4 years /…