Maintenance​/Cleaning, Maintenance Technician ​/ Mechanic

Under the supervision of the Operations Manager and the Data Center Supervisor , t he Data Center Technician is responsible for providing professional serv ices to our internal and external customers. Duties this role performs include administrat ion , maint enance , install ations , test ing/ troubleshoot ing , plus monitor ing functioning of assigned networks and systems used by Range staff and external customers .

Key responsibilities are t o ensure a high quality of service with c ompany and c ustomer data use and access, and s upport company stakeholders with any technological needs that arise . This role is expected to perform frequent travel for delivery of services.

a. M onitor and record employees ’ access, use of, and condition of equipment, identify equipment liabilities and what may need to be repaired . Document and report on needed upgrades, replacements, the need for additional units/materials, and network requirements to support the department, with data for budget planning.

b. Team with the technician and assign, schedule and c oordinate task assignment s , material s, and needed resources to ensure projects and jobs are completed in a timely manner .

a. Install and test data center equipment, which can include cabling, alarms, and grounding in addition to DC p ower systems.

b. Maintain and remain in compliance with industry standards when working with p ower systems , equipment , and software.

c. Examine and assess damaged equipment for salvage or repair. R epair equipment that meets standards for refurbished use, dispose/salvage unrepairable equipment. Record repairs or salvage/disposals, and initiate replacement orders. Equipment assessment may require troubleshooting , outreach to manufacturers, research and review of manuals and software guides . Work with accounting to remove equipment from C ontinuing Property Records (CPR’s) .

d. Provide formal and informal t raining to Range T echnicians in accordance with department processes and procedures.

e. Support ot her departments with service orders , network design, and troubles hooting as needed.

a. Identifying and troubleshooting customers and company equipment .

b. Translate industry terminology / jargon and present technical aspects at an appropriate comprehendible level for persons with novice
-to- intermediate knowledge and skills, which includes diverse populations across Range’s customers, customer relations representatives , management team , and technician s .

a. Maintain optimal levels of service through performing q uality assurance testing, implementing preventive care and building maintenance where required and as scheduled.

b. Perform scheduled and as needed d ata backup s.

c. Monitor and respond to alarms and report cause and status to management as promptly as possible .

d. Initiate r estora tions, testing of refurbished equipment/systems , and battery testin g.

e. Maintain equipment using SSH (Secure Shell Protocol)

f. Ability to read DLR’s (Design Layout Records) of circuits as necessary.

g. Us e specialized technical equipment to test several types of signaling.

a. Engage and partner with various teams and key stakeholders (internal and external) to accomplish projects.

b. Support the team(s) and affiliated departments by performing appropriate tests and assessments to triage events and minimize network problems and outages .

a. Proactively c ommunicate with business and residential customers on project status and delivery…