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Senior Genesys Cloud Engineer - IVR & Omni-Channel
Job in
Worthington, Franklin County, Ohio, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
Engineering
Systems Engineer -
IT/Tech
Systems Engineer
Job Description & How to Apply Below
Jobtailor in Worthington, Ohio is seeking an experienced IVR/ACD and Pure Cloud specialist to design, implement, and support omni‑channel routing. You will lead Tier 3 support, perform root‑cause analysis and architect flows for Voice, Chat and Email, while coordinating with vendors and internal teams.
The candidate should hold a BS/BA in a related field, 6+ years in telecom/IT, 2+ years with Genesys Pure Cloud, and a Pure Cloud certification.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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