District Operations Team Leader - Mid Americas

Eaton’s ES AMER ESS division is currently seeking a District Operations Team Leader - Mid Americas.

The expected annual salary range for this role is $113,000 - $165,000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Eaton’s Engineering Service & Systems division assists customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, and responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.

• Manage projects and delegate assignments to field employees and engineers; ensure assignments are completed safely within deadlines, at or under budget, and within quality expectations.
• Act as a technical expert in the engineering and services field by exhibiting product application knowledge, and customer interface.
• Provide coordination on service programs to optimize customer service and market penetration.
• Answer application questions and provide sales support.
• Assure an effective and skilled staff through recruiting, assessment of talent, training & development, goal setting, communication, performance appraisal, and conformity to applicable company policies. Provide leadership and direction to ensure professional growth for employees and retention within the district.
• Support and develop training plans and direct reports creating a strong talent bench to enhance DOC’s ability to meet strategic goals and exceed customer expectations.
• Assure the safety of employees who work in low, medium, and high voltage work environments. Ensure strict compliance with safety policies, train and implement safety programs, ensure safety equipment resources are available and properly tested, act as a safety liaison with customers, and ensure proper disposal of hazardous and nonhazardous materials.
• Provide input to the profit and strategic planning processes and submit a monthly operations report summarizing key events throughout each month.
• Key interface with customers, district operations, general sales force, manufacturing plants, product division management, and functional support staff.
• Handle escalation procedures in accordance with our 24/7 service business. Make sound business decisions on the fly when support functions are unavailable.
• Coordinate product warranty issues within the district to resolve customer issues in a timely and professional manner.

Required (Basic)

Qualifications:

• High School Diploma from an accredited institution or higher.
• Minimum of 3+ years of experience with leading large service engineering projects or 3+ years of management experience leading large service engineering, construction, utility, or other applicable projects, or 3+ years of management experience in another field.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position.
• Relocation assistance will be provided for candidates residing outside a 50-mile radius of the location listed in the job description.
• Must maintain an active and valid driver's license.
• Ability to travel up to 25% of the time.

• Knowledge and understanding of the Electrical and EESS industry, products and solutions.
• Candidate needs to have a working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to manage division, customer and departmental resources to maximize growth opportunities.
• Electrical Contractor’s license.
• Professional Engineering license.
• General Contractor’s license.

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